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IT plays a significant role in every organisation

Nathan Burgess - Wednesday, June 01, 2016

IT is the agent of productivity and most organisations now rely on IT systems to run smoothly. Employees need effective information technology systems to achieve business outcomes, to transact and interact with customers - every organisation needs to know if they are getting the most out of their IT system. Your business depends on its IT systems day in and day out. You know exactly what you are using and why you are using it. You have strong business intelligence and you have an understanding of how IT is solving problems and creating business value. Right?

Which brings me to a meeting I had with an organisation last week. The meeting was productive and interactive but one thing was clear. The key stakeholders in the organisation had no idea what IT systems were been used, the functionality that the systems provided neither were they aware of the serviceability and support of those systems. They had no idea!

I’m a realist. I understand that seemingly from day to day, systems change, new technologies develop and keeping abreast of technology developments can be seen as costly and time consuming, I know that sometimes technology is complex. I understand that renewing technology can sometimes seem like an unnecessary expense. But what I’m talking about here is an organisation that didn’t know what IT systems they were using at all. They didn’t know what hardware was in place, what their current software levels were, what license agreements or support contracts they had in place – the key stakeholders in the business were running blind from an IT perspective. As shocking of a situation that was for me, what’s more alarming is that this company is not alone.

Simply, not having an IT strategy and being unaware of what IT infrastructure is in place is a recipe for disaster. How can any business make an informed decision on their technology requirements if they don’t know what they are currently using? 

A 2015 study by Veeam showed that on average Australian companies have 9 IT outages a year. A 2014 survey by CA technologies found that small enterprises lost, on average, over $55,000 in revenue due to IT failures and downtime. So whilst IT can be used to solve business issues and drive innovation it also represents a major risk for organisations.

How can an organisation manage risk and guarantee performance if their current infrastructure isn’t documented and correctly maintained? How can an organisation understand where to invest and how to use IT to address business problems if you don’t have a starting point? An organisation can choose from a variety of fundamentally different approaches to IT depending on its culture, strategy, and structure. But good IT governance needs to be in place in any organisation.

If you don’t know what IT systems your organisation is using, if your current systems aren’t documented and maintained and if you don’t have an IT strategy then you should be very worried about the success of your organisation. It seems clear to me that IT is fundamental to the success of modern organisations. It shouldn’t be forgotten or treated as an afterthought.

For further details on how your organisation can benefit from gaining an insight into your IT Systems, get in touch with Steve or the staff at Trident today. We’ll be more than happy to discuss how Trident can help you.

  Steve Comerford

Technology Innovator
Trident Computer Services
e: scomerford@trident.com.au

 

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