An informative blog, where Trident Computer Services staff write about the technology that excites them, innovative solutions they have come across, and the ways they are helping people innovate!

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The Bentley Group Acquired By Spirit Telecom

We are very pleased to announce that The Bentley Group which includes Trident Computer Services, Trident Health, and Neptune Managed Services has been acquired by Spirit Telecom as of the 14th of February.    

This is a really exciting time for our group to be joining Spirit Telecom. Bringing the two businesses together opens doors for both of our organisations. Spirit’s strength in fixed wireless Internet and breadth of managed IT services means that we can now create market-leading IT solutions for businesses right across Australia.

What does this mean for you?
Trident will be a stand alone division of Spirit Telecom. It will be business as usual – only better!  We will now be able to offer you a larger range of products and services and deploy a higher level of efficiency within our organisation to give a better customer outcome.

We have a new Spirit!


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Windows 7 Support Is End Of Life

As of 14 January 2020 the operating system Windows 7 has become End of Life. This means Microsoft has stopped releasing updates and patches for the operating system. This also means Microsoft won't be offering help and support if you encounter any problems.

Although you can choose to stay on Windows 7, it isn't recommended. One of the biggest risks with staying on with Windows 7 is that it won’t be patched for security problems once it enters End of Life, and this leaves you extremely vulnerable to any emerging threats.

Now that Windows 7 is end of life, organisations that choose to stay with Windows 7 will be at increased risk of being targeted by malicious hackers and cybercriminals. 

If you are still using Windows 7, we recommend you begin to migrate to Windows 10  in order to continue receiving new feature updates and security patches. 

If you need help preparing for your Windows migration or want to know more about Windows 7 end of life, get in touch with your Account Manager or our sales team.

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Pastoral Care Dashboard

Regardless of the industry you work in, data is becoming significantly more important in helping organisations become more efficient and effective. While the data itself may not provide many insights, the way you present, report and analyse that data is crucial to understanding your business more clearly and providing the data to drive business improvement. 

In schools, having a deep understanding of the students individually and as a cohort, is fundamental for the personal development of the student and to ensure you are providing the best care (academically and emotionally) for your school community.  

Trident have developed a Pastoral Care Dashboard to assist schools with real-time reporting and data analysis for their student community. This provides the visual insights required for a deeper understanding of how educational programs can be tailored to support specific student needs. Our Pastoral Care Dashboard can be used to help your team chart, display and monitor results of key pastoral care metrics so you can develop appropriate professional programs to address student needs.  

‘Kardinia had been working on various projects leveraging data to inform our decisions.  Our initial steps into the world of data showed both the benefit but also the complexity.  We approached Trident to help us explore the benefits of using Power BI to extend beyond our existing capabilities.  Their expertise in the product and how it can be used across multiple aspects of our business, has allowed us to strategically plan our future data projects'. - Diana Murase, Kardinia International College  

If you are interested in finding out how Trident can improve your reporting landscape and provide a deeper understanding of your students, get in touch with our Chief Data Officer, Hamish Marshall for a free consultation.

Hamish Marshall
Chief Data Officer 

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Aruba - Instant On

Business all have something in common: Technology is woven into their everyday operations. Fast, reliable connectivity is necessary to serve customers, whether it’s ringing up sales, answering questions or booking appointments. Employees want to work anywhere in the office,they don’t want to be tied down. Wi-Fi is also an expectation while customers are at your business. Yet many business owners have been concerned about letting guests onto their business network.

Introducing Aruba Instant On
Tapping into the opportunity for small business Wi-Fi is easier than ever. Maybe you already specialise in technology for small businesses. Or maybe you focus on midsize customers but are exploring how to profitably serve smaller businesses.

Aruba Instant On is powerful, hassle-free Wi-Fi that’s designed specifically for the needs of small business. You can give your customers a premium Wi-Fi solution that’s truly simple and intuitive.

Aruba Instant On is ideal for customers with up to 100 active users, and it easily supports multiple locations. It uses the latest wireless technology, 802.11ac Wave 2, for screaming-fast performance even there are lots of mobile devices. It also uses the latest security (WPA2/WPA3) for authentication and encryption, so your customers can be confident that their communications are private.

Aruba Instant On takes the pain out of guest Wi-Fi, so shops, yoga studios and other businesses can deliver on customers’ expectation for Wi-Fi everywhere without worrying. Guest traffic stays separate from business applications. And guests don’t even need to jump over hurdles like asking for the Wi-Fi user name and password to get a secure connection.

Simple to Deploy and Manage

Aruba Instant On can be set up in minutes using an intuitive mobile app. You don’t need any special networking knowledge. Plug in the access point, and follow the instructions on the app and go.

It’s easy to keep customers’ Wi-Fi in tip-top shape. You can manage their networks from a mobile app, or if you like the bigger screen, a cloud-based web portal. Offering remote management can ensure a consistently great experience for your customers—and add a recurring revenue stream for you.

Because Aruba Instant On is a smart mesh network, it’s easy to expand your customers’ networks—and even provide connectivity in hard-to-wire areas like historical buildings. There’s no need to run cabling back to the switch. Just plug in the second wireless access point, and the AP will do the rest.

Why Add Aruba Instant On to Your Portfolio

Aruba Instant On delivers good value to you and your customers. A one-year warranty provides peace of mind. Phone support is free for 90 days and chat support is free for the first year. There are no hidden subscription fees or gotchas.

Aruba Instant On offers a new way to grow your business. You can leverage your IT expertise to grow into a managed service provider business with the Aruba Instant On cloud portal. If you already sell small business switching, you can add Aruba Instant On and provide a complete small business network solution.

With Aruba Instant On, you can increase your revenue and profitability from a brand that is well-known and respected. If you would like to know more about Aruba Instant On Contact Us or get in touch with your account manager 

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Barracuda Sentinel

Barracuda Sentinel 

Artificial intelligence for real-time email protection Business email compromise (BEC), spear phishing, and account takeover are today's top email threats. These hyper-targeted attacks trick employees into making terribly costly mistakes. Barracuda Sentinel combines artificial intelligence, deep integration with Microsoft Office 365, and brand protection into a comprehensive cloud-based solution that guards against these potentially devastating attacks.

Real-time defense against business email compromise
Sentinel’s unique API-based architecture lets its AI engine study historical email and learn users’ unique communication patterns. It can then identify anomalies in message metadata and content, to find and block socially engineered attacks in real time. This approach based on historical patterns is far more accurate than traditional policybased strategies for detecting socially engineered and account-takeover attacks.

Protection against account takeover and insider risk
Account takeover lets hackers secretly study their target and plan their attack. Gateway defenses never see the internal attacks that are launched from these compromised accounts, so they can't detect them. Sentinel stops phishing attacks used to harvest credentials for account takeover. It detects anomalous email behavior and alerts IT, then finds and removes all fraud emails sent from compromised accounts.

Brand protection and domain fraud visibility
Domain spoofing is a common type of social engineering attack that targets your employees, customers, and partners. Sentinel helps prevent email domain fraud with DMARC (Domain-based Message Authentication Reporting and Conformance) reporting and analysis. Barracuda Sentinel helps set up DMARC authentication. Granular visibility and analysis of DMARC reports helps you minimize false positives, protect legitimate email, and prevent spoofing.

How Sentinel Works

To find out more, get in touch with your account manager or contact us

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2019 Trident Technology Conference Wrap Up - Part 2

Day 2 of the Trident Technology Conference 2019 kicked off in style with the wonderful Australian neuroscientist Dr. Stan Rodski who lead us on a journey of how the brain translates information across the different hemispheres of the brain and how we can work to keep it in the 'peak performance zone'. Sometimes due to one thing or the other, we slip outside this zone, so being able to quickly recognise this feeling can help to return to the zone more quickly. Fascinating content from a highly qualified and experienced presenter. To learn more about the work Dr Stan Rodski is doing - please check out the link below for the Think Group.

The THINKGROUP is an organisation with big ideas!


Trident 2019 - The Unconference Sessions - Part 2

New for 2019 were 'The Unconference Sessions' from delegates for delegates. Based on the concept 'the art of peer sharing', the unconference sessions were developed simply on the premise of a single question - "What would you like to present at the Trident Technology Conference this year?". We were lucky enough to have a number of attendees who jumped at the chance to share something with the group that they were passionate about and that they believed would be of interest to the delegates.


Diana Murase - ICT Manager at Kardinia International College                                   

Kylie Wright - Director of ICT at Loreto College Ballarat

Rob Flavell - Head of Critical Thinking at Eltham College                                      

Special thanks to Nathan Burgess the Director of Innovative Learning Systems at Marryatville High School in South Australia for facilitating the unconference sessions.

Dan Bowen - Microsoft.

With importance of technology for the future of employment (especially for those currently in school) the burgeoning areas of Machine Learning and Artificial Intelligence open up opportunities for today's students to build apps and technologies for the future. Tools available through a schools Microsoft licensing agreement provide the foundation for these services to be made available to all your students.

For more information contact your Trident Account Manager.

Also see a similar presentation from Dan Bowen via this YouTube link.

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2019 Trident Technology Conference Wrap Up - Part 1

On a bright, yet fresh Wednesday morning last week, the 2019 Trident Technology Conference got underway with a fantastic presentation and tour at Ballarat Clarendon College. Mr David Shepherd (Principal) opened the conference with some thoughts around technology and education from a school leader’s perspective and the importance of a team approach to deliver successful outcomes. Adam Ryan, the Capital Works, Infrastructure and ICT Manager, provided a detailed presentation around the IT environment at BCC while identifying a number of key innovations and focuses for the College.


Trident 2019 - The Unconference Sessions

New for 2019 were 'The Unconference Sessions' from delegates for delegates. Based on the concept 'the art of peer sharing', the unconference sessions were developed simply on the premise of a single question - "What would you like to present at the Trident Technology Conference this year?". We were lucky enough to have a number of attendees who jumped at the chance to share something with the group that they were passionate about and that they believed would be of interest to the delegates.


Greg Plum - ICT Manager St Michael's Grammar School                                          

Sandra Maher - Director of ICT Brighton Grammar School

Lauren Sayer - Director Digital Learning Haileybury                                        


The Flow - Creating exceptional performance through a resilient culture.

John Hendry discussed how schools can create and promote exceptional performance through creating a resilient culture, thus helping schools/teams create greater focus and move from a #MeFirst culture to a #WeFirst culture. This means thriving, being our best and leading change confidently with ethical purpose through inclusive and collaborative behavior. As usual John captured everyone's attention with his no nonsense style and captivating delivery of thought-provoking ideas from a lifetime of learning. 

Learn more about The Flow.

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Cyber Security Update

The Bad News:
More and more information continues to circulate regarding fresh cases of schools and businesses being heavily impacted by cyber security incidents. In the last month alone we have heard (or been directly involved through remediation) of four clients crippled by ransomware causing extreme disruption and financial costs to either pay the ransom or restore services.

“the sheer scale and rising likelihood of major cyber-attacks made them the most pressing threat a country like Australia faces.”
A warning from Alastair MacGibbon, who has held the twin roles of national cyber security adviser and head of the Australian Cyber Security Centre since 2017.

The Good News:
The traditional protective elements of a full security platform such as firewall,
endpoint AV, cloud security, etc are all still relevant within a multi-layer, multi-vendor approach to network security protection.

However, new technology solutions focusing on preventative cyber security strategies are being used to bolster a school’s holistic approach to data and network security. Three such preventative solutions covering different aspects of the threat continuum are Deep-learning Endpoint protection, User and Entity Behaviour Analytics (UEBA) and Security Awareness Training.

Deep-learning endpoint security with SOPHOS Intercept-X

SOPHOS Intercept-X runs as a standalone agent, alongside your existing antivirus or combined with Sophos Endpoint Protection. Intercept X gives you next-generation anti-exploit, deep learning malware detection, anti-ransomware, root cause analysis, and advanced system clean technology. By combining cutting-edge technologies, such as deep learning and endpoint detection and response, Intercept X delivers unmatched protection against unknown malware, exploits, and ransomware.

SOPHOS Intercept-X uses a deep learning neural network that works like the human brain to make the solution smarter, more scaleable and lighter on systems to stop the widest range of endpoint threats.

For more information on the SOPHOS Intercept-X solution solution contact your Trident Account Manager for a free trial.

UEBA – User and Entity Behaviour Analytics

User and entity behaviour analytics, or UEBA, is a type of cyber security process that takes note of the normal conduct of users. In turn, they detect any anomalous behaviour or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert the IT Security team immediately. UEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in a potential, real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyse file, flow, and packet information. In UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.

Talk to your Trident Account Manager about our UEBA solution available via the Security Operations Centre powered by Neptune Cyber Security. More information about the Trident SOC is available via this link.

Security Awareness Training

95% of all security breaches are due to human error, whether that be through weak passwords, phishing attacks or other credential harvesting methods, workforce awareness should be a key component of your overall security strategy. The latest report from the Office of the Australian Information Commissioner highlighting the insights from 12-months of Notifiable Data Breaches shows that since the legislation started 964 eligible data breaches have been recorded. Health and Education were ranked 1st and 4th respectively in number of breaches associated with industry sector with a large number of the breaches based on the use of email phishing to compromise user's credentials. 

With email being the #1 attack vector and the internet being #2 the best way to reduce your risk footprint is to ensure that your staff are getting the appropriate training around Cyber Security Awareness. As you know with the continual digitisation of the workplace, you and your staff are spending a lot of time using these tools in your day to day activities.

Mimecast Awareness Training is an easy and less confronting method of keeping staff aware of cyber threats so that they can play an active part in the organisations security strategy. Informative videos are released to your users on a regular scheduled basis to watch and then answer some simple quiz questions. Back-end analytics allow you to understand areas of strength and weakness across your users so that you team can proactively engage users and up-skill where needed.

For more information on the Mimecast Awareness Training solution, check out the short video below and contact your Trident Account Manager for more information.

The Trident Team

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Windows Security Update Can Cause Computers Running Sophos Endpoint On Select O/S Versions To Fail Or Hang On Reboot

Microsoft has released security updates that are impacting some security AV vendors, causing some of their customers using Windows 7, Windows 8.1, Windows 2008 R2, and Windows 2012 to occasionally experience system fails or hangs during boot up after application of the update. 

A small number of Sophos customers have reported experiencing this issue. Sophos is working very closely with Microsoft to resolve the issue. Microsoft has introduced a temporary block to stop computers not already affected from applying the latest Windows security update. Additionally, we have a work around for those impacted customers.

How do I know if my customer is impacted?
To be impacted, customers must meet all the criteria below. If they do not meet all the criteria, then they are not impacted. 

1. Running Windows 7, Windows 8.1, Windows 2008 R2, or Windows 2012

2. Running any Sophos Windows endpoint or server product except Sophos Central Intercept X. (Note: this does impact Intercept X Advanced and Intercept X Advanced with EDR.)

3. Have applied the latest Windows security update and have rebooted after the update is complete

Important note: If customers have not yet rebooted, they should uninstall the latest Microsoft security update before rebooting

As the majority of Sophos customers do not seem to be affected, it is possible that during the ongoing investigation additional criteria will be added to further limit the scope of impacted customers. The Sophos Knowledge Base
will continue to be updated with the latest information. 

What can you do if you are being impacted?
The latest information about this issue and remediation steps are documented in Sophos Knowledge Base

We are notifying all Sophos Endpoint customers via email to inform them of this situation. The Sophos Knowledge Base will continue to be updated with the latest information. 

If you are having any issues, please contact your account manager. 

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Data Breaches In The Private Education Sector

With the introduction of the notifiable data breach scheme in early 2018, data breaches are becoming a common headache for businesses in Australia. According to the Notifiable Data Breaches Quarterly Statistics Report, there have been 812 notifiable breaches since 2018. 62 of these have come from the private education sector, which is 7.6% of all reported data breaches. The number also seems to be rising, with the most recent quarter having 21 breaches, which is the education sectors largest breach statistic so far.  Between 1 October 2018 and 31 December 2018, of the 21 data breaches in the private education sector, 13 were due to human error, 7 through malicious or criminal attack and 1 through system fault.  

What exactly is causing the private educational system to have such a large number of data breaches? 

While a number of schools have teachers who understand IT and the accompanying security threats, schools do not generally have professional IT staff with a deep understanding of security issues. Last quarter, 33% of attacks came from human error and 64% malicious attacks. Here are some reasons Trident as identified which may be causing this;

  • Open networks to allow easy connectivity for staff, students and the wider school community are now commonplace on Australian school campuses. This can make them alluring targets for cybercriminals – especially since learning institutions possess sensitive personal and financial data for their many users.
  • When networks are open to allow easy connectivity, security can be lessened to enable a good end-user experience, which can provide an ideal environment for low-risk-high-reward cyberattacks
  • Modern cybersecurity threats are becoming more sophisticated and harder to identify. Researchers suggest it takes more 150 days to detect intruders to networks without leading edge solutions.
  • Schools are no longer 9am to 4pm environments. Network users with high-level credentials, such as school executives and senior staff, are often accessing data remotely via home internet connections - opening the door to user credential theft and data exposure outside the school’s network.
  • Staff have not been properly trained and educated in cybersecurity awareness, leaving staff to be more vulnerable towards phishing attacks and unintentional personal information leaks.

How can Schools protect themselves from data breaches?

With human error being a common theme in the data breach reports, schools can proactively reduce their risk of having to publicly notify data breach by training staff on cybersecurity to make sure they are educated potential security risks, phishing attacks and privacy compliance. Additionally, schools can further protect themselves by ensuring that their security systems are in check. 

To find out more about ways you can protect your business from data breaches, contact us or get in touch with your account manager. 

Source: OAIC  

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5 Great Reasons To Own An All-In-One Desktop Computer

5 Great Reasons to Own an All-In-One Desktop Computer

If you’re in the market for a new desktop computer but aren’t sure which option is right for you, you should include an all-in-one desktop computer in your search. The HP all-in-one desktop computer is designed to provide a balance between functionality and form, with several models on the market with various user needs in mind. If these computers are new to you, or you’re just not convinced, remember that they are a breeze to set up. In fact, even users with limited computer knowledge can go from unpackaging to use within minutes.
Not convinced that an all-in-one desktop computer is for you? Here are some of the top reasons why this desktop PC choice is gaining in popularity and may be the best fit for your business, home office, or family's computing needs.

What is an all-in-one computer?

Most people may not hear the term used often, but an all-in-one (often referred to as AiO) computer is commonplace in modern workspaces. In the simplest terms, it’s a computer that combines all desktop components in one enclosed unit, instead of having a separate computer tower from the display monitor. It functions in the same way as a traditional desktop arrangement, but typically has a smaller profile and takes up much less space.
HP All-in-One Desktop Computer
Another major difference between the all-in-one desktop and a typical desktop is that you generally buy an AiO computer with the upgrades you already want in place.
The all-in-one PC case is within the monitor, so it’s unlikely you’ll be opening it to change out parts or upgrade storage space without the help of a professional.
Traditional desktop computers are larger, partly because their storage cases contain empty space. While that space makes it easier to access parts or upgrade components, it’s also wasted when you don’t add on extras.
An all-in-one desktop PC doesn’t have this wasted space because it makes the most of every square inch for a more compact experience.

What are the benefits of an all-in-one desktop computer?

1. Save space

Many offices struggle to find places to put the computers, so they may end up on the floor, in a dusty cabinet, or in-hard-to-reach places within the work cubicle. When you consider that some businesses have hundreds - if not thousands - of desktops to store, and ultimately must turn to computer disposal, switching to an all-in-one PC can save significant space in already cramped offices.

2. Please the eye

The all-in-one is often purchased with size in mind, so its design is a bit more aesthetically pleasing in colour and finish than many traditional desktop computers.
HP Pavilion 24-inch All-in-One Desktop

3. Take it anywhere

While many users will be happy to leave their computer in one place, the beauty of an all-in-one is that you can take it with you. These smaller, lighter all-in-one desktops can be picked up and taken to another room or office without calling the IT department.
They can weigh as little as 12 lbs, and those with built-in touch screen displays won’t even require you to take along a mouse or keyboard. For offices or families that share, or for when you need to make a presentation, the all-in-one desktop is ready to go at a moment’s notice.

4. Pick your features

Many all-in-one users have made this their choice over a desktop because of this innovative perk, which is surprisingly affordable. You also no longer have to choose between a touch screen and computing power with the these upgraded models from HP®.
All-in-ones are truly doing amazing things with the newest technology, including 3D printing.
The HP Sprout Pro AiO is a ground-breaking innovation that combines a powerful all-in-one desktop with touchpad technology and a 3D-scanning platform for home or business use. You can integrate it into your own maker lab or with HP managed printing services while scanning and designing without ever leaving your desk.
If you choose the HP Sprout, you’ll get an all-in-one computer with the potential to create opportunities in even the smallest spaces.

5. Save on energy - and maintenance

Many of the headaches that traditional desktops cause can be resolved by switching to an all-in-one computer. Dusty, loud, and power-hungry desktop towers can get noisy and create unwanted heat in an already-cramped cubicle. HP all-in-one desktops combat these issues by being energy-efficient, allowing them to keep things quiet and not give off the type of heat that comes from their larger, often clunkier counterparts.
Keeping your all-in-one dust-free is also easier since the unit sits right on your desk where it's easily within cleaning reach. With fewer ports and openings to tend to, these sleeker and smaller computers can be wiped down and cared for with minimal effort.

Many offices are putting design first to provide a decluttered workspace that can ease tension and improve productivity. We know that there is some truth to how such streamlined design can influence happier, healthier workers.

If you are interested in hearing more about All-in-One options, contact us or contact your account manager at Trident Computer Services.

Author Credit: Linsey Knerl is a contributing writer for HP Tech Takes 

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Trident's Security Operations Centre

The Security Operations Centre (SOC) is a secure location from which all our security solutions can be deployed, monitored and managed. Consolidating monitored device data into an industry leading software platform while leveraging machine learning, allows the SOC to detect, identify and monitor suspicious or irregular behaviour across your network and systems.

A Security Operations Centre houses a security team responsible for monitoring and analysing organisations security position on a continual basis. The SOC’s aim is to detect, analyse and respond to cybersecurity incidents using various solutions and processes. The SOC observes and analyses activity on networks, applications, servers, endpoints, databases and websites looking for abnormal activity that might be a security incident.  The SOC is responsible for ensuring that potential security incidents are correctly identified, analysed, defended and reported.

The benefit of a SOC is the constant improvement of a company’s security, but the continuous monitoring and analysis of activity. This allows for threats to be detected and responded to in a timely manner, allowing organisations to close the gap on their security breaches and prevent being compromised. 

Why you need it? Challenges in the Education Sector:      
  • Open networks to allow easy connectivity for staff, students and the wider school community are now commonplace on Australian school campuses This can make them alluring targets for cybercriminals – especially since learning institutions possess sensitive personal and financial data for their many users.
  • When networks are open to allow easy connectivity, security can be lessened to enable a good end-user experience, which can provide an ideal  environment for low-risk-high-reward cyberattacks
  • Modern cybersecurity threats are becoming more sophisticated and harder to identify. Researchers suggest it takes more 150 days to detect intruders to networks without leading edge solutions.
  • Schools are no longer 9am to 4pm environments. Network users with high-level credentials, such as school executives and senior staff, are often accessing data remotely via home internet connections - opening the door to user credential theft and data exposure outside the school’s network.

Security Incident Management 
Our SOC’s Security Incident Management means that we are able to track and monitor various threats and issues to executive systems. This includes:
  • Identifying malicious insider threats
  • Notable Event Identification & Alerting 
  • Incident Remediation recommendation or Rectification  recommendations
  • Incident Monitoring & Escalation
  • Incident Review and Recommendations
  • Actively responding to and neutralising threats
Detection and Response
The Security Operations Centre will be able to detect and respond to the following:
  • Network scans, Metasploit activities and multiple account lockouts
  • Sophisticated Intrusions from inside and externally.
  • Identification of phishing attacks, recipients and communicating with phishing URLs
  • Misuse of services, such as excessive uploads and downloads, use of external DNS and excessive file or folder copies to external devices 
If you are interested in finding out more about our Security Operations Centre get in touch with your Account Manager or contact us.

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The Role Of Technology In The Evolution Of Education

Mark Potter, Chief Technology Officer for HPE has recently spoken about the role of technology in the evolution of education and HPE’s continuing influence on the progress of education and workforces.  Potter has touched on how technological developments have changed the world of education and how enterprises must work with educational institutions, as a duty to society and remain relevant in the evolving world. 

I was reminded during the recent national STEM day of how honoured I am to be part of a company which is pushing for STEM education and supporting it right in my own backyard.

Not so long ago children rejoiced on a day when their teacher wheeled in a big tube TV and got out a VHS for a video lesson. Now imagine showing a VHS to a child today and they’d likely have no idea what it is. They’d recognize an iPhone though. They’d intuitively swipe the screen of any device that has one. Even the generation currently studying at university have likely never used a VHS, but I’m sure they would have no trouble navigating Lone Echo or mastering CodeWars. Our tech has changed so much in the past few decades and education is changing too; both in its delivery (contrast free open access online courses with the centuries-old traditional lecture delivery) and in its organization (think about the connectivity necessity throughout campus). Then there’s the research side of university work too; high-performance computing has become an essential tool in the research arm of higher education, allowing scientists to collaborate globally while using the facilities in institutions like the University of Notre Dame. Proper tech infrastructure is now a fundamental requirement of any university that wants to be relevant, as the virtual desktop infrastructure modernization in the County College of Morris demonstrates. Along with storage capabilities, first class data analysis must be in place so that future data scientists have the best tech to learn from and extract data from. Only if our education system is technologically prepared now, will students be properly prepared for the future.

In the face of changing education, enterprises must step up and share their technology and experience, both as their duty to society and as an evolution of it. The workforce is changing, so talent needs are changing too, but also offering more opportunity. HPE has a commitment to a better future and to supporting the future workforce. We believe that tech can have an impact on education and the future, and that as a company we should give back to the communities we’re a part of. This facilitates scientific research, furthers development of education, enriches the workforce, and keeps HPE at the cutting edge of the future. It’s win-win-win.
Two examples of the HPE commitment to education and long term partnerships that I’m particularly proud of, are those with Bristol University and the Federal University of Campina Grande (UFCG) in Brazil. In Bristol, HP Labs has a long history of collaborative research internally, and with other universities around the UK and Europe. Currently we’re collaborating with the Polytechnic University of Turin researching for the European Commission security project SHIELD. Across the globe, the UFCG has been a partner of ours for 15 years- in that time hundreds of students and professionals from very diverse backgrounds have benefitted from an exchange of knowledge and facilities. Promoting an environment of proximity between academia and industry has developed education and advanced HPE solutions, for example enabling OpenStack integration with HPE OneView. It’s also provided many young learners with real world experience, while giving HPE access to the bright minds of the future.

Having many alumni of the University of Houston among the HPE workforce, plus my personal connection to the area, I’m pleased that UH has been included as part of HPE’s commitment to education. We have furthered our -already strong- ties to Houston and made a substantial contribution to the large movement focused on accelerating the development of Houston’s innovation economy. The University of Houston has announced a new collaboration with Hewlett Packard Enterprise, which includes a $10 million gift from HPE to the University. This exciting alliance will also involve HPE leaders stepping up as lecturers for UH classes, UH researchers working on complex problems for HPE customers, and HPE actively advising on research areas for students ensuring they, and the faculty, are focused on real-world problems. In recognition of the alliance, the UH Data Science Institute will be renamed the Hewlett Packard Enterprise Data Science Institute (HPE DSI).

It’s exactly this kind of commitment that enterprises need to keep them relevant and the next generation of students prepared for the digitally transforming world. It ensures that UH moves forward in the field of data science, continuing to offer nationally competitive STEM education while engaging with a diverse population of students. This comes at a time when businesses are becoming increasingly aware that data science has never been more important. “As our core industries digitize, leveraging the power of data is critical to that transformation, and collaborations between industry and academia are a key component” states Gina Luna, chair of Houston Exponential- the organization accelerating the development of Houston’s innovation economy.

Data creation is increasing exponentially, but the value lies in gleaning insights from it. Our next big scientific breakthrough and industry disrupting innovation are hiding within that data. Enterprises can harness this potential, and prepare the future generations for it, by enhancing education, promoting STEM, and collaborating with world leading universities. HPE has committed to this endeavour across the globe, through such partnerships as with Purdue University and our Aruba network solutions in Cambridge University, the University of Minnesota, and my own stomping ground, Texas A&M University. I continue to be excited by all STEM education and the commitment to the Houston community, and look forward to seeing all of the great things to come from the city's bright young minds.

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SOPHOS Firewall OS Update – XG V17.5

The Sophos XG Firewall v17.5 is now available, bringing all new Synchronized Security features, better education features to improve overrides and more top requested features. 

With the rise in targeted ransomware and other adversary attacks, Sophos has identified the need for organisations to be able to rapidly identify and respond to threats and prevent them from moving laterally across your network. To combat this, the Sophos has introduced Lateral Movement Protection, a new Synchronized Security feature in the XG Firewall v17.5, which builds on the success of Security Heartbeat™ in providing an automated response to the presence of a threat. It isolates the compromised system from accessing network resources at the firewall but also enlists the aid of all healthy endpoints on the network to synchronise a defence. All healthy Sophos endpoints will isolate any compromised system, providing isolation at the endpoint level, and preventing any threat from moving laterally.

A key feature of v17.5 is its web policy overrides. This allows authorised users to override blocked sites on user devices, temporarily allowing access. Administrators can dictate which users have the option to authorise policy overrides, through this users can create passwords and rules for which sites can be used. Codes can then be shared with end-users who can directly enter them into blocked sites.  

The new features in XG Firewall v17.5

Synchronized Security – lateral movement protection – extends Sophos Security Heartbeat™ automated threat isolation to prevent any threat from moving laterally or spreading across the network, even on the same subnet. The firewall instructs all healthy endpoints to completely isolate any unhealthy endpoints.

Synchronized User ID – utilizes Security Heartbeat™ to greatly streamline authentication for user-based policy enforcement and reporting in any Active Domain network by eliminating the need for any kind of server or client agent.

Education features – such as per-user policy-based control over SafeSearch and YouTube restrictions, teacher enabled block-page overrides, and Chromebook authentication support.

Email features – adds Sender Policy Framework (SPF) anti-spoofing protection and a new MTA based on Exim, which closes a couple of top requested feature differences with SG Firewall.

IPS protection – is enhanced with greatly expanded categories enabling you to better optimize your performance and protection.

Management enhancements – including enhanced firewall rule grouping with automatic group assignment, and a custom column selection for the log viewer.

VPN and SD-WAN failover and failback – including new IPSec failover and failback controls and SD-WAN link failback options.

Client authentication – gets a major update with a variety of new enhancements such as per-machine deployment, a logout option, support for wake from sleep, and MAC address sharing.

Sophos Connect – is our new IPSec VPN Client, free for all XG Firewall customers, that makes remote VPN connections easy for users, and supports Synchronized Security.

Wireless APX access point support – provides support for the new Wave 2 access points providing faster connectivity and added scalability.

Airgap support – for deployments where XG Firewall can’t get updates automatically via an internet connection (due to an “airgap” or physical isolation), XG Firewall can now be updated via USB.

Sophos XG Firewall - What's New in v17.5 from Sophos on Vimeo.

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Australian Parliamentary Network Hacked

As you may have heard over the last few days, Australia’s government security agencies are furiously investigating a hacking attempt on the federal governments computer network. At this stage no data breach has been reported, however, all passwords of the parliamentary computers were reset and the Australian Cyber Security Centre (ACSC), which is responsible for cybersecurity including analysing, investigating and reporting cyber threats, is among those investigating.

Which raises the question for your organisation, ‘How are you managing your critical passwords?

If you are still doing it manually, say in a spreadsheet or by asking your browser to remember it for you, it is highly recommended to look at a commercial password management tool as a more secure and granular alternative.

What is a password manager?

A password manager is a software application that automatically creates strong passwords for you, so you don’t have to worry about creating a reliable password every time you open a new account on a website or add the management of a critical device. It also stores all your passwords in a single vault which you can secure by a master password. A password manager should come with other useful features like current passwords assessment and password auditing capability.

Why do I need one?

Strong passwords translate to strong security—or at least stronger security. Even if you do know how to create complex passwords, across a large organisation, it can be nearly impossible to remember all of them (as they should use special characters and numbers). Add in multiple devices, different users, numerous sites and services, then you have a huge amount of information to try and keep track of.

A password manager not only eliminates the need to remember multiple passwords, it also ensures that your passwords are stored safely with using encryption. This means that no one can access the passwords unless they know the master password for the password manager software.

The following are some of the main advantages of using a good password manager:

  • Centralize & secure your corporate & personal passwords
  • Set up folders to organize and categorize passwords
  • Manage all employees and data access rights
  • Receive notifications of all passwords known by departing employees
  • Generate strong and unique passwords
  • Login to saved websites with a single click
  • Run audits and reports on your secure stored passwords

For more information please check out the Australian Cyber Security Centre’s advice on ‘Getting smarter with passwords’ 

Want more information on a Password Management solution for your organisation? Please contact your Trident Account Manager.

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Minimising Risk Of Privacy Data Breaches - Privacy Data Protection

With the introduction of the Notifiable Data Breaches scheme in 2018, Data protection has been a key focus for organisations around Australia as data breaches have become an enormous threat to the reputation and capital of Australian Businesses.

Trident has reached out to Stephens Lawyers & Consultants, who has provided advice on how Australian Businesses can minimise the risk of privacy data breaches. Katarina Klaric, principal at Stephens Lawyers & Consultants has also presented examples of how real the consequences of data breaches can be for your organisation. 

Privacy compliance and data breach risk management is too often not taken seriously by Australian organisations. The complexity of organisational structures and IT business systems in many instances results in management not knowing what data is collected by whole of business and how the data is managed. Privacy policies often do not accurately reflect how the organisation manages personal information, that is:

  • The kind of personal information that the organisation collects and holds;
  • How the organisation collects and holds the personal information;
  • The purpose for which the organisation collects, holds uses and discloses personal information;
  • Whether the personal information is likely to be disclosed to an overseas recipient and where that recipient is located;
  • How individuals can access information about them and seek correction or lodge a complaint about a breach.

Data breaches can have significant impact on the businesses and result in

  • Business disruption
  • Significant costs in responding to a data breach
  • Reputational damage
  • Loss of valuable intellectual property/confidential information
  • Loss of business and revenue
  • Reduction in capital/share value of the business
  • Substantial costs in regaining consumer confidence that the organisation can be trusted with personal information/data
  • Regulatory fines
  • Compensation claims by individuals/class actions.

OAIC Data Breach Statistics

Data breach notification statistics published by the Office of the Australian Information Commissioner (OAIC) since January 2018[i]indicate that the majority of data breaches involved human error or cyber incidents involving human factors. These statistics provide useful information for the risk assessment and potential organisational exposure to data breaches.

During the first quarter January 2018 and March 2018, the OAIC received 63 notifications of data breaches. Human error (50.8%) and malicious or criminal attacks (which includes cyber incidents) (44.4%) were the major source of the breaches.

During second quarter April 2018 to June 2018, the OAIC received 242 notifications of data breaches. Malicious or criminal attacks and human error were the cause of the majority of the breaches.  Malicious or criminal attacks accounted for 59% of the data breaches. Most of these attacks were cyber incidents such as compromised or stolen credentials (34%) phishing (29%), brute-force attack (compromised credentials) (14%), hacking by other means (10%), malware (4%) and ransomware (4%).  Many of these cyber incidents involved a human factor such as clicking on a phishing email or disclosing a password, which could be avoided by staff awareness and training.

During the third quarter July 2018 to September 2018, the OAIC received 245 notifications of data breaches. Once again, the majority of these breaches were caused by malicious or criminal attacks (57%) and human error (37%), with most of the malicious or criminal attacks during the third quarter also being cyber incidents.  However, the majority of the cyber incidents during the third quarter were linked to the compromise of credentials through phishing (50%) – a marked increase from the second quarter.  The other cyber incidents during the third quarter were compromised or stolen credentials (19%), brute-force attack (compromised credentials) (12%), hacking by other means (8%), malware (8%) and ransomware (3%).

Human error was the second largest source of data breaches during the second quarter (36%) and the third quarter 37%). The major sources of human error were:

  • Personal information sent by email or mail to the wrong recipient.
  • Unauthorised disclosure (unintended release or publication)
  • Loss of paperwork/data store device
  • Failure to BCC when sending emails.
  • Insecure disposal

During the second quarter, the majority of the data breaches involved one or more of the following ‘personal information’:

  • the individual’s contact information (89%) – home address, email address or phone number.
  • Financial details (42%)- bank account or credit card details.
  • Identity information (39%)- information that is used to confirm a person’s identity such as passport number, drivers licence number or other government issued identifiers.
  • Health Information (25%)
  • Tax File Number (TFN) (19%)
  • Other Sensitive information (other than health information)(8%)

During the third quarter, the majority of the data breaches involved one or more of the following ‘personal information’:

  • the individual’s contact information (85%) – home address, email address or phone number.
  • Financial details (45%)- bank account or credit card details.
  • Identity information (35%)- information that is used to confirm a person’s identity such as passport number, drivers licence number or other government issued identifiers.
  • Health Information (22%)
  • Tax File Number (TFN) (22%)
  • Other Sensitive information (other than health information)(7%)

In many cases unauthorised disclosure of confidential information or data occurs because employees do not have an adequate understanding of the type of data/information that is protected under the Privacy Act and other laws for the protection of confidential information/data and the organisation’s obligations under those laws in relation to data protection from unauthorised disclosure, use and loss.  Many of the human error data breaches can be avoided by appropriate ongoing staff training in data protection and privacy compliance and handling of information.

Minimising Risk of Data Breaches – Steps to Assist in Data Protection

There is no single solution for the protection of data and compliance with data protection laws. A whole of business approach is required. People are the most important part of the process and solution, followed by technology. Safeguards against unauthorised use, disclosure, theft, cyberattacks, industrial espionage and sabotage of IT system have to be agile and updated to deal with increasing sophistication of cyberattacks or cyber incidents.

Some steps that Organisations may consider taking to protect confidential information/data:

  1. Understand what type of data including confidential information and personal and sensitive information is collected and managed by the organisation and who is authorised to access this information. An audit of the organisational data collection and flow may be required. Legal advice may also be required
  2. Undertake ongoing reviews and assessments of the organisational and technological data flows and risks.
  3. Have all staff sign non-disclosure/confidentiality agreements and provide appropriate training.
  4. Implement and update appropriate security measures for the protection of confidential information/data including encryption, password protection, multi-facet authentication and monitoring data flows.
  5. Have a cybersecurity expert assess and monitor your computer system for potential vulnerabilities to cyberattacks and implement appropriate measures to deal with risks.
  6. Implement and update appropriate technological measures to deal with possible cyber threats including viruses, ransomware, malware, hacking and other cyberattacks.
  7. Keep up to date in relation to the latest scams and cyber threats including phishing emails and telephone calls requesting passwords and other personal information and keep management and employees updated. Useful resources for such updates include:
  • Stay Smart Online – an online alert service which provides alerts on the latest threats and information on how to reduce the risk of cyber threats
  • ACCC Scam watch
  • Australian Cyber Security Centre (ACSC)
  • Australian Cybercrime Online Reporting Network (Acorn)
  1. Education and training of management and employees.

Compensation for Privacy Data Breaches under the Privacy Act 1988 (Cth)

Katarina Klaric, Principal at Stephens Lawyers & Consultants predicts that in 2019 we will see a significant increase in the number of class actions commenced in Australia against companies, claiming compensation for data security breaches involving personal and confidential information of individuals.

Read More on Compensation for Privacy Data Breaches under the Privacy Act 1988 (Cth)

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Welcome To The Start Of A Brand New School Year That Is 2019

For IT Departments across the country, the commencement of first term is always a very busy period providing staff and students with their technology needs for the year ahead.  We hope you have had a chance to catch your breath after the initial mad rush!

At Trident, we also have a very exciting and busy year ahead. As a company, we are constantly searching for new innovative IT solutions and services to assist our broad range of customers.  With the 2018 Global Threat Intelligence Report highlighting an increase in attacks against Education, jumping from 9% of total attacks in 2016 to 18% of attacks in 2017, it puts the Education sector firmly in 2nd place for cybersecurity attacks. To assist our clients with this increased threat we’ve developed a local Security Operations Centre (SOC) ready to provide a full suite of security offerings to cover all your possible cybersecurity needs.

The Data Operations Centre (DOC) is another exciting division debuting in 2019. With the need for insightful analytics and actionable information becoming more vital in modern business, we’ve dedicated a division within Trident to deliver data analytics and information solutions for our customers. Keep an eye out for more exciting developments in this space throughout the year.

But first and foremost in 
the busy start of the year, it’s always important to take care of yourself and your team. For those who attended the Trident Conference at Cape Schanck in 2018, you will remember the presentation from John Hendry (former Director of Student Welfare at Geelong Grammar) as he discussed the importance of positive relationships and how they can improve our happiness, health and productivity. As this new school year begins, it’s important to reflect on John’s wise words and find your sweet spot or ‘Flow’ for the year ahead. 

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Trident Security Operations Centre Offering

Relax and enjoy the first term and let the Trident SOC keep an extra set of eyes on your mobile devices!

A security operations centre houses a security team responsible for monitoring and analysing organisations security position on a continual basis. The SOC’s aim is to detect, analyse and respond to cybersecurity incidents using various solutions and processes. The SOC observes and analyses activity on networks, applications, servers, endpoints, databases and websites looking for abnormal activity that might be a security incident.  The SOC is responsible for ensuring that potential security incidents are correctly identified, analysed, defended and reported.

The benefit of a SOC is the constant improvement of a company’s security, but the continuous monitoring and analysis of activity. This allows for threats to be detected and responded to in a timely manner, allowing organisations to close the gap on their security breaches and prevent being compromised. 

Security Incident Management for up to 10 Executive Devices (Laptops)

Security Incident Management includes:
- Notable Cyber Security Event Identification & Alerting 
- Cyber Security Event Investigation & Incident Validation 
- Confirmed Security Incident Notification 
- Assignment of Incident Response Team 
- Incident Remediation recommendations or Rectification recommendations 
- Incident Monitoring & Escalation 
- Incident Review and Recommendations 
- Security Use Case Review and Improvement

We are capable of predict, detect and swiftly respond to:
- Sophisticated intrusions
- Insider threats
- Fraud
- Behavioural anomalies with users, networks and endpoints
- Compliance violations
- Disruptions to IT services
- And many other critical actionable events

For the First 10 Sign-up's only! Customers Only 

$ 995ex GST / Per Month

If you are interested, contact us 

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Avoiding Social Engineering And Phishing Attacks

What is a social engineering attack?
In a social engineering attack, an attacker uses human interaction (social skills) to obtain or compromise information about an organisation or its computer systems. An attacker may seem unassuming and respectable, possibly claiming to be a new employee, repair person, or researcher and even offering credentials to support that identity. However, by asking questions, he or she may be able to piece together enough information to infiltrate an organisation's network. If an attacker is not able to gather enough information from one source, he or she may contact another source within the same organisation and rely on the information from the first source to add to his or her credibility.

What is a phishing attack?
Phishing is a form of social engineering. Phishing attacks use email or malicious websites to solicit personal information by posing as a trustworthy organisation. For example, an attacker may send email seemingly from a reputable credit card company or financial institution that requests account information, often suggesting that there is a problem. When users respond with the requested information, attackers can use it to gain access to the accounts.
Phishing attacks may also appear to come from other types of organisations, such as charities. Attackers often take advantage of current events and certain times of the year, such as:
natural disasters (e.g., Hurricane Katrina, Indonesian tsunami);
epidemics and health scares (e.g., H1N1);
economic concerns (e.g., ATO scams);
major political elections;

How do you avoid being a victim?
Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about employees or other internal information. If an unknown individual claims to be from a legitimate organisation, try to verify his or her identity directly with the company.
Do not provide personal information or information about your organisation, including its structure or networks, unless you are certain of a person's authority to have the information.
Do not reveal personal or financial information in email and do not respond to email solicitations for this information. This includes following links sent in email.
Don't send sensitive information over the internet before checking a website's security. 
Pay attention to the Uniform Resource Locator (URL) of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).
If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a website connected to the request; instead, check previous statements for contact information. Information about known phishing attacks is also available online from groups such as the Anti-Phishing Working Group.
Install and maintain anti-virus software, firewalls and email filters to reduce some of this traffic. 
Take advantage of any anti-phishing features offered by your email client and web browser.

What do you do if you think you are a victim?

If you believe you might have revealed sensitive information about your organisation, report it to the appropriate people within the organisation, including network administrators. They can be alert for any suspicious or unusual activity.
If you believe your financial accounts may be compromised, contact your financial institution immediately and close any accounts that may have been compromised. Watch for any unexplainable charges to your account.
Immediately change any passwords you might have revealed. If you used the same password for multiple resources, make sure to change it for each account, and do not use that password in the future.
Watch for other signs of identity theft. 

What can you use to help prevent attacks from happening? 
Mimecast's new cybersecurity awareness training and cyber risk management platform Ataata can help you combat information security breaches caused by employee mistakes. Ataata uses cybersecurity training modules to help your employees understand how people make catastrophic security mistakes and what the consequences are for them, their friends and their family. 

The modules are fun and entertaining despite the serious nature of the topic - and the learning just happens. While employees becoming security-aware, Ataata captures data and transform it into insights for managing risk. Ataata's unique risk scoring and analysis help drive future training, building a virtuous cycle of improvement. Ataata's modules use fun to evade employees’ psychological defences against security awareness training and Ataata goes beyond facts, showing people why they need to care, helping you achieve GDPR compliance by quickly educating employees on these crucial new data privacy rules.

If you would like to find out more about Mimecast Ataata, Contact Us or get in touch with your account manager. 

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Trident Data Operations Centre (DOC)



1. Business Intelligence
a. Microsoft Power BI for live data insights, dashboards, visualisations and trend analyses
b. SQL Server Reporting Services (SSRS)
c. Enterprise-wide BI
i. Management reporting
ii. Operational reporting
iii. Financial reporting
d. Synergetic custom reports

2. Microsoft SQL Database Administration 
a. Database performance monitoring and health checks
b. Data extraction and transformation
c. Database Integrations using SQL Server Integration Services (SSIS)

3. Microsoft Consulting
a. Power BI
b. SharePoint
c. Office 365


DOC services include requirements analyses, solution specification, design, delivery, maintenance and support.
Services available via T&M or Project, remote or on site.

For more information, Contact Us 


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Empower Your Teams To Do Their Best Work: The Nitro PDF Productivity Suite

Trident Computer Services has recently partnered up with Nitro PDF who specialises in software that allows you to create, edit, sign, and secure PDF files and digital documents. This year Nitro released the Nitro Productivity Suite which helps organisations be more efficient, reduce printing, and lower costs by combining powerful PDF productivity tools with lightweight eSigning capabilities, rich data insights, and simple user management tools.

 Nitro Pro: PDF Productivity at Enterprise Scale Equip every knowledge worker with the tools they need. 
· Eliminate the most common productivity bottlenecks by giving every knowledge worker the power to edit and convert PDFs
· Bolster the security of your documents and data 
· Standardize on a single PDF solution to simplify IT management · See real results through quick adoption and high user satisfaction

 Nitro Cloud: eSigning for Everyone Get documents signed faster, simpler, and without paper.
 · Expedite form-filling and signing processes on any device
 · Remove the need to print and sign forms like POs, expense reports, and offer letters
 · Finalize PDFs, reorganize pages and set form fields in any web browser before sharing
 · Provide a better signing experience for customers and employees
 · Equip your entire team at a fraction of the cost and complexity of DocuSign 

End-to-End Workflow Efficiency
Make digital document workflows a reality.
· Seamlessly transition your work from desktop to cloud 
· Access stored documents on the go from your favourite document repositories, including Dropbox, Google Drive, Box, and OneDrive
· Gain productivity insights based on common workflows and document activity
· Use suggested print alternatives to reduce paper and printing inefficiencies

 Easy Deployment and Management
 Streamline rollout and account maintenance.
· Simplify user and license management with Nitro Admin, available for Nitro Cloud. Admin for Nitro Pro is on the roadmap. 
· See ROI with Nitro Analytics' feature usage and printing activity reports; available for Enterprise customers with more than 3,000 licenses. 
· Discover opportunities to optimize document workflows
· Enjoy support for App-V and managed servers
· Look forward to single sign-on with our planned integration with AD and other IdP providers

 Built-in Security
 Ensure your data stays yours. 
The Nitro Productivity Suite:
· Complies with all U.S. and EU eSign legislation 
· Observes CSA and NIST SP 800-53 standards
· Has HIPAA and SOC 2 Type II certifications
· Integrates with Microsoft Rights Management Services (RMS) 
· GDPR compliant (for May 2018 legislation)

To find out more about Nitro PDF, get contact us or get in touch with your account manager. 

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Sell Your Old Parts On Allbids&Nbsp;

ALLBIDS is Australia's trusted home of unique online auctions. ALLBIDS receives over 100,000+ items every year from the Australian federal police, Government departments, estate executors, car dealers, insolvency firms, private households, collectors and leading retailers. ALLBIDS is one of the leading remarketers of government IT assets in the country, with revenues of over $50 million in the last 10 years. ALLBIDS registered database of over 140,000 buyers provides outstanding returns for our vendors via our proprietary online auction platform. ALLBIDS are specialists in network IT and have provided similar services for many government departments. 

ALLBIDS has the ideal experience & capacity to support large entities and SME’s as an IT disposal partner. The key benefits include: 

Extensive record of remarketing networking equipment, end-user devices and mobile equipment ensure robust returns, whatever the volumes.
Experience in dealing with IT companies, Government departments and their stakeholders across a diverse array of projects and locations.
Record in managing secure data and processing assets which previously held information which cannot be made available to the public.
Commitment and our guarantee to our Vendors –in terms of financial return, effective systems and transparent reporting.
Logistics experience in handling multiple sites around Australia will ensure a smooth transfer of assets.
Sustainability credentials provide a point of difference that will support your environmental policies


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Ataata: Mimecasts New Cybersecurity Awareness Training Program

Humans, they can be your strongest line of cybersecurity deference or your weakest. Having cyber-aware employees is up to you. Unfortunately, security training is an industry problem. Only 11% of global IT organisations continuously train employees to spot cyber attacks and 52% admit to only doing training only quarterly or once a year.  Yet 61% of organisations have been hit by an attack where malicious activity was spread from one user to another via email. 

Human error is involved in 95% of all security breaches. But humans are maddeningly careless and resistant to change. Employees’ casual mistakes lead to disaster all the time — and cost people their jobs. To change security culture effectively, employees have to know what to do, care enough to improve, and then do what’s right when it matters.

This year, Mimecast acquired Ataata laying the groundwork for the most effective cybersecurity awareness training program imaginable. Developed by top leadership from the U.S. military, law enforcement and the intelligence community, Ataata is a security awareness training and cyber risk management platform that helps you combat information security breaches caused by employee mistakes. Ataata combines effective, modern training techniques with predictive analytics to solve for your company's vulnerability to human error. From ransomware and phishing to unattended laptops and CEO fraud, the threats are many and they are real. There are plenty of bad actors ready to take advantage of your employees’ mistakes and even when mistakes are not being engineered and leveraged by malicious outsiders, poor cyber habits can lead to difficult and costly situations for you and your team. Ataata helps you mitigate cyber risk stemming from the simple mistakes your employees are making every day.

Cyber Security Training Topics Made Fun. Delivered Fast. Proven Effective.

Ataata's modules use fun to evade employees’ psychological defences against security awareness training and Ataata goes beyond facts, showing people why they need to care, helping you achieve GDPR compliance by quickly educating employees on these crucial new data privacy rules.

Every Ataata cybersecurity training module helps your employees understand how people make catastrophic security mistakes and what the consequences are for them, their friends and their family. The modules are fun and entertaining despite the serious nature of the topic - and the learning just happens.

Scoring Employee Risk - Cyber Risk Management 

While employees becoming security-aware, Ataata captures data and transform it into insights for managing risk. Ataata's unique risk scoring and analysis help drive future training, building a virtuous cycle of improvement.
Ataata's fully GDPR-compliant solution links cleanly with other systems, so you can use Ataata's security awareness training data to manage risk via your SIEM or UEBA, and even integrate it into employee evals. Through Ataata's intuitive, simple dashboard, you can fix problems, track progress, and show the C-Suite exactly how you’re making the business safer.

If you would like to find out more about Mimecast Ataata, Contact

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Secondary School Students Dementia Centre Experience

Designed for secondary school students the 2 hour dementia centre experience, conducted in our ground-breaking Perc Walkley- Dementia Learning Centre enables an immersive experience of what it might be like to live with dementia. Using interactive technologies, students will engage in and immersive learning experience including: 

VDE - Virtual Dementia Experience

The Virtual Dementia Experience (VDE) is the world’s first application of serious computer game technology in dementia-care education. The dementia learning centre is set as a stage that immerses the participant into a sensory and cognitive challenging space from the very beginning as they undertake simple cognitive tasks in a hostile and overwhelming environment. On stage, and in character, is Myrtle and her daughter, who create a deeper emotional connection and understanding for the participants as Myrtle struggles to navigate her way through the home environment. This experience enables participants to understand the environmental elements that are friendly or hostile to a person living with dementia. 

The Interactive Brain

Using a large touch screen, students can explore each part of the brain and learn how dementia impacts on cognitive function. The program aims to increase knowledge and understanding about dementia and the impact a diagnosis can have on a person.  

The Educational Dementia Immersive Experiece (EDIE)

Our latest next generation serious game application, EDIE has been designed using Virtual Reality headsets which promotes a completely immersive experience. The benefits is that the headsets once placed on, changes your whole perspective. The only reference point is the one we create and with headphones on you are completely immersed in the experience. The participant can step into the life of Edie who is living with dementia and explore first-hand the difficulties faced. 

Learning objectives

In this workshop students will develop a greater understanding of;

What it is like to live with dementia
What is dementia including the most common types
How dementia affects the brain and cognitive function
Impact on the person, their family and the wider community.


For further information please contact:


Phone: 1800 100 500


Phone: 03 8587 7500

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Cybersecurity - Old News Or New Frontier?&Nbsp;

Ernst & Young’s Global Information Security Survey 2017 revealed that 60 percent of organizations are unlikely to detect a sophisticated cyber-attack and 65 percent lack the skilled resources to handle them. As an IT Manager, if you do not have Cybersecurity high up on your priority list for 2019, be aware that those in charge of governance at your organisation will have it near the top of their list of risk factors. 

Security within an organisation requires a multi-layered approach as threats to data can come from external and internal means. From the cloud, through your network edge and into your core infrastructure the threats are real and continually evolving. The global threat of cybersecurity is driving a different outlook on security planning for the upcoming years. 

The change in approach from Protection to Prevention is a way to bolster your cyber defences as threats become more and more sophisticated. Utilising machine learning and AI to look at user behaviours across your entire environment helps identify suspicious or abnormal behaviour that can then be assessed from a risk perspective. 

Do you have skills and available resources to monitor and manage this internally? Can you afford to divert focus off your core business to deal with the cyber security threat? Talk to the technology experts at Trident Computer Services about a Managed Security Service.

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IT Manager Spotlight: Adam Ryan

Adam Ryan - Ballarat Clarendon College 

Tell us your name, school you work for and about your current role and key responsibilities?

My name is Adam Ryan and i work at Ballarat Clarendon College. My key responsibilities are a hybrid mix of ICT Management with an additional role in managing the existing Infrastructure and new Capital Works projects.

What is your favourite aspect of your role?
Having the interaction across a broad range of the activities within the school (ICT Infrastructure, physical building infrastructure and new capital works projects). Being able to watch the students (and staff) enjoy our amazing facilities is extremely satisfying.

What has been the most challenging project you have undertaken in the last 24 months?

From an IT perspective, being up to date with the new privacy laws, working with our partners to enforce adequate security systems to help prevent a breach. From a Capital Works and Infrastructure perspective, the day to day challenges of problem-solving on-the-spot concerns that need rapid response. You always need to think and plan ahead.

 How long have you been an IT manager for?
10 years

What can an IT channel, such as Trident, do to make you job easier?
Trident, as a partner, offer continued support, valued opinions and guidance on the leading technologies affecting our sector. Trident alert our team to the best practices in the current and future market, ensuring that every dollar spent has a verified return.

In your opinion, what are the key measures of your success in your role?
In IT, up-time of services/infrastructure is a given, service response and communication with stakeholders is key. Our team ensure that we remain focused on providing accurate information with timely outcomes to ensure that whoever requires our service knows that they will be able to continue in their role immediately.

What is your favourite hobby?
Spending as much time as possible with my young family (including escaping to the beach with them!), playing Basketball, working on old holden cars and going to the footy to watch the Geelong Cats.

How long have you had a relationship with Trident for?
5+ years

If you were to describe yourself as a movie character, which one would best describe you?
Matt Damon 

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Sphero Bolt

The Sphero BOLT is an app-enabled robotic ball that provides endless opportunities to be creative and have fun while learning. With a brilliant 8x8 LED Matrix that animates and displays real-time data, you can create, customize games and learn to code by drawing on your screen.

Use advanced sensors to keep tabs on BOLT’s speed, acceleration, and direction, or orient and drive BOLT with the built-in compass. BOLT also features infrared communication, allowing your robot to “communicate” with other BOLTs, enabling brand new games and advanced coding tactics. Equipped with Bluetooth SMART and a durable, waterproof shell, Sphero BOLT establishes a striking new way to learn and play.

For Education 

The Sphero Bolt can be programmed with the Sphero Edu app on nearly any mobile or desktop device. Discover community-created activities, or just drive and play. Activities within the Sphero Edu app are designed to expand imaginations and help shape a brighter future. They are cross-platform, cross-curriculum, and STEAM-centric! Inspire and be inspired by sharing your creations with the community (over 150 hands-on coding activities – and counting) and create assignments, track progress, and participate in activities in the classroom or at home on the interactive platform. 

Key Features

  • Learn to code by drawing, using Scratch blocks, or writing JavaScript text with the Sphero Edu app.
  • BOLT to BOLT infrared communication allows for new games and advanced movements.
  • Built-in compass.
  • An ambient light sensor allows you to program based on your room’s brightness.
  • A long battery life of 2 hours per charge 
Tech Specs

  • Durable UV-coated clear plastic shell
  • Bluetooth Smart connection (30 m range)
  • Inductive charging (6 hour charge for 2+ hours of play)
  • Height: 73 mm x Width: 73 mm
  • Weight 200 g
  • Top speed: 7.2 KPH

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Introducing HP Tango. The First Smart Home Printer

HP has announced the world’s first smart home printer. Tango helps you stay a step ahead by connecting and printing from any device, anywhere. The Tango is smart and simple, with the seamless setup experience you expect from a smart device ( No USB ports or drivers required). Just download the HP Smart app, connect, and you’re ready to go on your smartphone, laptop, tablet—or even your voice assistant. You can stay more connected than ever, with the first printer with a cloud-based, two-way network. connection lets you print, scan, and copy, from any device, anywhere. With the HP Smart app, you’ll get notifications when you’re running low on ink. You can even order new in cartridges directly through the app.

Feature Highlights:

  • Control your printer easily with the HP Smart App
  • Voice-activated printing with amazon Alexa, Google Assistant and Microsft Cortana
  • Dual-band Wi0Fi for a reliable connection between devices
  • Print up to twice as many pages with Original HP high-yield ink cartridges
  • 50-sheet tray
  • Get High-quality scanning and copying using your camera
  • Available with a variety of wraps, colours and finishes
  • Borderless printing up to 13 x 18cm 
  • 1- year technical support; 1- year limited hardware warranty; access to 24/7 web support services. 

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Intercept X Advanced With EDR

Sophos has recently launched the Intercept X Advanced with EDR, a new Intercept X offering that integrates intelligent endpoint detection and response (EDR) with the industry’s top-rated malware and exploit protection. 
With Intercept X Advanced with EDR, your IT team can now better navigate the challenges of today’s most complex threats. in any business, prevention is crucial EDR starts with the strongest protection to stop breaches before they start.  

Intercept X consolidates unmatched protection and endpoint detection and response into a single solution. This means that most threats are stopped before they can ever cause damage, and Intercept X Advanced with EDR provides additional cybersecurity assurance with the ability to detect, investigate, and respond to potential security threats. The inclusion of EDR into a consistently top-rated endpoint protection suite enables Intercept X to significantly lighten the EDR workload. 

The more threats that are prevented, the less noise that is created for security teams to investigate. This means teams can optimize key resources enabling them to focus on the business of IT rather than chasing false positives and an overwhelming volume of alerts. Sophos Intercept X Advanced with EDR integrates intelligent endpoint detection and response (EDR) with the industry’s top-rated malware detection, top-rated exploit protection, and other unmatched endpoint protection features.

  • EDR combined with the strongest endpoint protection 
  • Deep Learning Malware Analysis 
  • On-demand curated threat intelligence from SophosLabs 
  • Machine learning detection and prioritization of suspicious events 
  • Guided investigations make EDR approachable yet powerful 
  • Respond to incidents with a single click

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Tridents New Security Operations Centre

Tridents new Security Operations Centre 

We are very pleased to announce the upcoming launch of our new Security Operations Centre (SOC). Headed by highly qualified and certified security professionals, the SOC  is a centralized location from which all our security solutions can be deployed, monitored and managed. Consolidating monitored device data into an industry leading software platform while utilising machine learning, allows the SOC to identify and monitor suspicious or irregular behaviour across your network and systems.

Ernst & Young’s Global Information Security Survey 2017 revealed that 60 percent of organizations are unlikely to detect a sophisticated cyber-attack and 65 percent lack the skilled resources to handle them. To face the increasing number of ever more sophisticated cyberattacks, (such as ransomware, DDoS, botnet, Advanced Persistent Threats), customers require constant and efficient security solutions so that they can remain focused on their core business. 

Through our SOC’s Protective Monitoring Service, businesses are provided with 24/7 real-time situational awareness from endpoints to perimeter. Monitoring and detection of attacks are further boosted through additional managed services, including cyber-attack simulations, penetration testing, vulnerability assessment, managed firewalls and cyber security status reporting. The services of the SOC will be charged on a pay-as-you-use model, making it far more affordable for organisations to manage the costs of security.

Katie Bentley

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Family Zone: Now Blocking Fortnite With A Single Click

Family Zone: Now blocking Fortnite with a single click

Since it's release in 2018, Fortnite has become one of the biggest games in the world. However, the games being free to play, multi-platform and highly addictive, parents have been losing the battle with keeping their children off Fornite.  The most problematic aspect for teachers and parent is that Fortrnite is keeping their kids away from studying, meals, and life. 

With the use of Family Zone, parents can now take back control on how much Fortnite their children play. Family Zone's 'Sleep-time' settings that allow you to control shut off times for the internet, You can even set weekend and school-night sleep-times, or make quick changes to allow or block access at any time.

With Family Zone’s Study-time setting, you can easily program your child’s device to access only educational sites and apps for whatever portion of the day you deem appropriate. Once homework is done, your child’s device switches to Play-time - including play on Fortnite.

If you are interested in finding out more about Family Zone, Contact Us

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Challenges And Opportunities Of Hyperconverged Infrastructure

Hyperconverged infrastructure is among the fastest growing and most hotly competitive segments of the IT infrastructure market today. Much of the market adoption, education, and growth has been driven by smaller technology startups like SimpliVity that have capitalized on gaps within the portfolio of established vendors. It should be noted, however, that these large, established suppliers have reassessed their participation in this fast-growing market and are now redirecting resources and attention to the hyperconverged market. Focusing on technology differentiation will remain critical for SimpliVity during this time. Looking forward, there will be increased opportunities for hyperconverged systems to support greater scale, and more granular SLAs within mixed/diverse workload.

Decisions made within IT departments have never been more important to the broader business than they are today. IT departments must react quickly to new business initiatives that are designed to drive bottom-line improvements and generate new revenue streams. 

As a result, IT departments are increasingly looking for infrastructure that improves resource utilization rates while also addressing productivity and agility within the datacenter. Organizations around the world have turned to converged systems to achieve just such goals and helped turn converged systems into a rapidly growing market segment.

Hyperconverged systems are improving upon the realised benefits of first-generation converged systems by redesigning datacenter infrastructure and allowing customers to:

  • Collapse silos of storage, compute, and data management services into standard nodes of x86 servers.

  • Collapse silos of IT experts by allowing customers to leverage common virtualization tools to manage the vast majority (if not all) of the infrastructure tasks required to support virtualized workloads.

  • Reduce the need to deploy many types of dedicated appliances and separately licensable infrastructure within the datacenter, including data efficiency and data protection solutions.

Although the market for converged and hyperconverged systems remains relatively young, it is becoming increasingly clear that these scale-out and feature-rich systems are driving real benefits within datacenters around the world, impacting capex, and, more importantly, opex.

For further information on Hypercoverged Infrastructure contact Trident today and have one of our Technology Innovators answer your questions.

*This is an excerpt from the whitepaper, SimpliVity Hyperconvergence Drives Operational Efficiency and Customers are Benefitting.


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Katie's Vlog | Happiness Is...

WATCH | Katie Bentley, CEO of Trident Computers talks about creating a culture of happiness for her customers and employees in 2017

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Top 10 Web Application Vulnerabilities

In a recent survey conducted across multiple industries in the United States it was found that over 50% of organisations had at least one serious vulnerability every single day of the year (White Hat Security, 2015)!

Web applications have enabled organisations to build stronger relationships with their customers, suppliers and stakeholders however it has created another avenue for critical data to be exposed. A vulnerable web application can bring serious risk for your entire database of sensitive information – it can also turn your website into a launching site for further criminal activity such as hosting phishing or illegal content transfers.

To understand the complex nature of Web Application vulnerabilities we have summarised the top 10 risks to your web applications and the effects a breach can have to you and your customers.

1. Injection Flaws

When there are injection flaws an attacker can access back-end database information. All data, including sensitive client and partner information, could be stolen, modified or deleted. Injection can sometimes lead to complete host takeover. 

2. Cross-Site Scripting (XSS) 

An attacker can execute scripts in a victim’s browser to hijack user sessions, deface web sites, insert hostile content, redirect users, hijack the user’s browser using malware, etc. 

3. Broken Authentication & Session Management 

Attackers are able to compromise passwords, keys, session tokens, or exploit other implementation flaws to impersonate users. This type of vulnerability may allow some or even all accounts to be attacked. Once successful, the attacker can do anything the victim could do. Privileged accounts are frequently targeted.

75% of cyber-attacks such as ransomware occur at web application level

4. Insecure Direct Object Reference 

Applications don’t always verify if the user is authorised for the target object. Without an access control check or other protection, attackers can manipulate references to access unauthorised data. 

5. Cross-Site Request Forgery 

This type of vulnerability allows the attacker to force the victim’s browser to generate requests that appear to be legitimate requests from the victim. This type of attack could result in a transfer of funds, changing a password, or purchasing an item in the user's context. 

6. Security Misconfiguration 

Such flaws frequently give attackers unauthorised access to some system data or functionality. Occasionally, such flaws result in a complete system compromise. Your system could be completely compromised without you knowing it. All of your data could be stolen or modified slowly over time, leading to a costly recovery process. 

7. Insecure Cryptographic Storage

This type of vulnerability may compromise all data that should have been encrypted. Typically this information includes sensitive data such as health records, credentials, personal data, credit cards, etc. Impacts include loss of trust, reputation and legal liability issues. 

8. Failure to Restrict URL 

Applications are not always protecting page requests properly. Sometimes URL protection is managed via configuration, and the system is misconfigured.  

Occasionally developers may forget to include the proper code checks.  Such vulnerabilities provide hackers the opportunity to forcefully browse and access pages past the login page. 

9. Insufficient Transport Layer Protection  

An attacker can expose an individual user’s data leading to account theft. If an admin account was compromised, the entire site could be exposed. Poor SSL setup can also facilitate phishing and MITM attacks.

10. Invalidated Redirects and Forwards 

Such redirects may attempt to install malware or trick victims into disclosing passwords or other sensitive information. This type of vulnerability can result in major exploitation of sensitive information leading to a strong distrust of your web applications by users.

 Recent research shows that 75% of cyber-attacks such as ransomware occur at web application level, proving that ensuring web app security is crucial for business continuity and safety.  

Trident Computer Services have developed the Web Application Security Test to ensure the web becomes a more secure environment for administrators and users.  The test identifies security vulnerabilities and exploitable elements residing within web applications that could be used to affect the confidentiality, availability or integrity of information.


Essential Web Application Security Check - Making the web progressively more secure!

5 Great Tips To Strengthen Your Web Security

Data is valuable, protect it!

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5 Great Tips To Strengthen Your Web Security

The preferred method for attacking businesses' online assets is via their web applications. According to a study released last year by HP, 69% of web applications scanned by the company had at least one SQL injection error, and 42% contained a cross-site scripting vulnerability. A White Hat Security Report discovered 50% of Education web sites and 47% of Healthcare websites are always vulnerable (vulnerable on every single day of the year). 

Web application vulnerabilities continue to be a significant problem. Depending on the specific circumstances, these vulnerabilities could cause significant problems for the companies that have not remediated them, up to and including the theft of critical business data or personally identifiable information, web site defacement, or denial of service.

While this list could go on and on, here are five great tips from our IT Security Engineer Rajitha Udayanga on how to strengthen your web application security and minimise your risk of a data breach:

1. Get Patched Up!

Keep your servers and software patched and up-to-date, last year we saw a string of security breaches stemming from the same problem: Unpatched versions of the ColdFusion application server software. With web application security, every little vulnerability opens the door for a security breach. You might build impenetrable applications but if you put those applications on an unpatched server, your data is still vulnerable.

2. Trust, But Verify User Input

While this advice might sound obvious, there’s a very good reason why it’s included: Despite the repeated warnings over the years, these types of attacks still happen far too often. Developers still aren’t properly validating user input, leaving their data wide open to attackers. The good news: frameworks for protecting against these attacks are improving. 

3. Use a Security-Focused Quality Assurance (QA) Process

 When testing new web applications, what do you check for? In most cases, testers looks for bugs in the interface and ensure the application does what it’s supposed to do. But, is that enough? Your QA process should also ask this question: Does the application do anything it’s not supposed to do? 

Security is a problem that will keep growing if not made a priority.  

It’s a problem that can compromise your customer’s sensitive data and cause irreparable damage to your company’s reputation.

4. Make Security Part Of The Organisation 

Shortly after the USA website went public, a “white hat” hacker discovered that security was never properly built into the site. It was composed of multiple insecure pieces that left user data wide open to attackers. Now, while most schools and organisations aren’t creating applications on this scale, it brings up an important point. Security should never be an afterthought. It can’t be something that’s added after the application is built. It should be a critical component of the entire development process, as well as the organisation as a whole.  

5. Test Your Website For Vulnerabilities 

It is important to regularly perform web security assessment to check for website and server vulnerabilities. Web security assessment should be performed on a schedule, and after any change or addition to your web components. Developing a relationship with a firm that provides security services can be a lifesaver when it comes to protecting your website. While the small things can be taken care of on your own, there are many security measures that should be handled by an expert. Companies providing security services can regularly assess your website for vulnerabilities, perform full website security audits, monitor for malicious activity, and be on hand whenever repair is needed.


Essential Web Application Security Check - Making the web progressively more secure!

Rethinking IT Security

Parents Urged to Talk to Children About Online Safety

Data is valuable, protect it!

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Prevent Ransomware This Christmas Period

There’s nothing worse in the field of technology than having a criminal in control of your network. When a ransomware attack occurs, it can easily elevate from a potential data loss to potential identity theft to a data breach in the form of extortion. Many various types of ransomware such as Cryptolocker are on the rise across the web with criminals netting over $150 million a year. These email scams are very cleaver, and while antivirus products help prevent these incidents, they are not infallible, and so to avoid being a victim to the scam we must all be vigilant and be aware of what to look for.

Threat Description
Be wary of emails coming in from unknown sources that claim to be originating from the following but not limited to AusPost, ANZ Bank, Commonwealth Bank and Federal Police. The hoax email appears legitimate as it is presented in a professional layout from email address that appear official and incorporates the company logo. The emails in fact contain a payload of a very dangerous virus/Trojan links that if clicked will download and install a program that encrypts data on all your computing devices including but not limited to your desktop or laptop computers, server storage, cloud storage if you have installed Dropbox or Onedrive on your local computer. 

The ransomware will also installs "helpful" files in each folder that direct the user to pay a ransom to have the encryption removed.


While these threats can be extremely serious, there are a number of actions you can take to reduce the risk of attack and improve the overall security of your organisation.

If you have received an email of this type and have clicked on any links or attachments, please contact Trident immediately on 1300 784 774.

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A Multi-Site Milestone For Our Project Management Team

2016 has been a year of challenge, triumph and learning for the Project Management (PM) team at Trident Computer Services.  The team has completed approximately 75 projects to date so far this year with projects ranging from low to high complexity, covering a wide spectrum of infrastructure projects, including server refresh, network optimisation, telephony , relocation and application  migration.


Trident’s PM team has been involved in eighty-five clients within the education, health and commercial sectors. Some of our education customers include Caulfield Grammar School, Melbourne Grammar School, Loreto Mandeville Hall Toorak and Knox Grammar School. In the health sector Trident assists Mckenzie Aged Care and Alzheimer’s Australia with ICT solutions. Businesses Trident had performed work for include Shine On and Point Trading.

The Trident PM office has had many  success stories in running high complexity projects, which usually involves multiple contractors, multiple sites, and a large number of project stakeholders. Projects as complex as these demand meticulous planning, good issue and risk management, and above all, top-notch communication.

"This project was a milestone as it was the first voice system for deployment, involving more than 300 phones over three campuses - Caulfield Grammar, Malvern Campus and Wheelers Hill."

One particularly large project the PM team delivered this year was completed in conjunction with Caulfield Grammar School where the PM team managed the implementation of their new Cisco voice system. This project was particularly of note because it was the first voice system project for a large scale deployment incorporating more than 200 phones. Previously Trident would have relied on external contractors for a project this complex, however this project was a milestone as it involved more than 300 phones over three different campuses (Caulfield Grammar, Malvern Campus and Wheelers Hill). Since the completion of this project in January 2016, the success of this project has also generated more business in the area of voice systems with Trident completing an additional four voice projects this year.

Underpinning the PM team at Trident Computer Services is the fundamental desire to meet the needs of the client, by ensuring stakeholders are regularly updated of a project’s progress throughout the duration.




Steve Tan

Director - Project Management Office
Trident Computer Services


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Trident And Philanthropy

Over my working life, I’ve had the privilege of working for a number of organisations that have held “pillars”, “foundations” or “principles” on which they operate. For some companies, these pillars have been present in everything they do, and for others they were certainly present, but to differing degrees. But when a company states “Philanthropy” as one of the five pillars of its organisation, I think it’s worth examining what that really means! How does a company be Philanthropic? What does that mean and how do they go about holding that at the core of their business?

At Trident Computer Services (sub in Trident Health), Philanthropy is listed as its newest pillar, something they publish widely and proudly on their emails, newsletter, brochures and website. So I thought I’d find out what they were actually doing, and what the impact was. What I found was that charity and Philanthropy were being role modelled from the top down!

Back in June I wrote a quick article “Katie Bentley named as an Ambassador for the St Kilda Gatehouse” which gave some detail about Katie’s work with a local charity organisation. Trident is supporting the organisation in so many ways, including being a drop-off location for donations that are promoted in every newsletter and at Trident events.

Geoff Bentley has also been active on the Philanthropy front, organizing a local event aimed at supporting local charities in 2010. Now known as “The Brighton lunch”, this large scale event a pivotal fund raising event for many local charities. The 2016 Brighton Lunch raised $113,000 for the Will Murray Foundation, Luke Batty Foundation and Rotary Brighton

Geoff was awarded The Paul Harris Fellow award in 2014 which acknowledges individuals who arrange substantial contributions to The Rotary Foundation of Rotary International. This was in recognition of his work in organising The Brighton Lunch.

Geoff is regularly asked to assist in arranging charity events and devotes some of his time to assisting charities. He is currently arranging events for The Susan Alberti Foundation and the John Ilhan Foundation, and has been involved in helping to supply repurposed laptops to the Foundation for Water and Education in Cambodia

"Supporting the local community is important to me.  I want my children, and my staff, to see what we are able to achieve for others."

Assisting charitable organizations in his local community is important to Geoff.  “I have been very lucky in my working life to be able to now assist others in my community.  Supporting the local community is important to me.  I want my children, and my staff, to see what we are able to achieve for others.  I have been lucky enough to include my family and my staff in many of these events.  Our last event was one of my favourites – supporting local bayside boy Will Murray in his quest to lead a fulfilling life as a recent paraplegic was an inspirational driving factor for me and my team.”

With Trident’s leadership so active in working with charities, it’s little surprise that other staff are doing likewise. A few examples of Trident staff devoting time to Philanthropy are:

  • Technology Innovator Stuart Wilson has been working with MITS (Supporting the Melbourne Indigenous Transition School)

  • Chief Innovation Officer Nathan Burgess works to support the Cambodia Kids Foundation and has led several groups to work in rural areas of Cambodia

  • Technology Innovator Steve Comerford supports Amnesty International, and sponsors two children in Guatemala through World Vision

  • Systems Engineer Sudin Shrestha in involved in supporting NepalAma which helps education for needy and underprivileged Nepalese kids

  • Service Delivery Manager Michael Elphinstone is heavily involved in Melbourne Life Christian Church


Charities listed in this article:




Nathan Burgess

Lead Marketing Innovator
Trident Computer Services

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Data Is Valuable, Protect It!

While banks and financial institutions have a lot to lose financially, people tend to forget how much Personal Identifiable Information (PII) smaller organisations hold and just how valuable that is! Think of all the PII a school holds on its staff, students, parents, past students, creditors and the wider community!

What do we have of Value?


Over recent months, we are seeing examples in the United States where schools and small businesses are being hit with ransomware and crypto-lockers, and if you look at who suffers the consequences of a breach like this, it’s not just the organisation, but potentially everyone connected to that organisation. Recent incidents highlight that security leaks can happen and can damage the reputation and security of an organisation. Security breaches aren’t necessarily about breaking a system or bringing down a network these days, it’s more about gaining information or opening a door to your information as it is the most valuable asset you have!

"Security breaches aren’t necessarily about breaking a system or bringing down a network these days, it’s more about gaining information"

Times, they are a changin’

People think that hackers are the only people who will pose a risk to their organisation, but the Threat Landscape is so different now that hackers are such a small part. With the prevalence of state support groups, cyber terrorist, insider attacks, and now ransomware, external hacking is only a small part of the risk.

Across all industries, we are now seeing attacks from within an organisation being more prevalent than ones from outside. Recent statistics show that the internal security risk is more prevalent, not because of malicious intent, but because companies now allow staff to bring their own device to work (BYOD). While BYOD can reduce device cost, and empower employees to choose a device that suits the way they work, these devices are more difficult to secure and open up an organisation to internal threats. It’s hard to say to an employee that ‘just because we trust you, doesn’t mean we trust your device,’ but it’s never been more true! Any infection their BOYD has, creates the potential to compromise your organisation’s IT security.

Every organisation needs a Security Audit, Vulnerability Assessment and/or a Penetration Test to evaluate their risk. These measures will identify holes you didn’t know about, or highlight things you have missed, it’s information that is vital to improving your security controls. If you are never tested, how are you to actually know?”

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Parents Urged To Talk To Children About Online Safety

Australian parents are being urged to talk to their children about how to stay safe online and the importance of respectful relationships.

The Australian Federal Police including the police service in the Australian Capital Territory, as well as police services in the Northern Territory, New South Wales, South Australia, Victoria, Queensland and Tasmania, say it is ‘critical that for parents, caregivers and teachers to talk to their children about the importance of respectful relationships, both on and offline’.

The law enforcement agencies issued the statement after advising that a website encouraging users to upload explicit images of young women had re-emerged online.

The police services were working with government agencies, including the Office of the Children’s eSafety Commissioner, and international law enforcement bodies, to evaluate the offshore website and determine the appropriate course of action.

‘We must work together to educate and empower young people to use technology safely and responsibly,’

Giving young people strategies to say ‘no’ to inappropriate requests or to report suspicious behaviour are paramount to keeping them safe from harm.’

The police advised that the national ThinkUKnow cyber safety education program was focused on preventing children from being groomed or mistreated online.

‘For more information and to book a free cyber safety presentation, visit

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Queensland, Where Trident Shines

My first 12 months working for Trident Computer Services in Queensland has been the most amazing adventure! I have learnt a lot; not failed, but learnt a lot and continue to do so every day.  I have had many supporters and mentors which has been super crucial to my personal and business success and I’ve had my doubters which helps me drive harder to succeed in everything I do.

Throughout this time I have learnt it is vital to back yourself, to listen to your customers and show them what is possible… it allows you to open them to the real world of possibilities!

I believe I have always pushed the boundaries in a smart way. When you are tasked with introducing a highly respected existing business into a new state it gives you the opportunity to not only start with a blank canvas but a whole new opportunity to do what I believe in

"To grow a new business has been hard work: no office, no customer base and the whole of Queensland as your opportunity."

The Early Days

In the early days I spent many days in my car, cold calling customers just to get started. While this was very time consuming, in the long run it provided a good potential customer base and let me meet and talk to a wide range of people working in diverse companies and schools.

While I could work from home I found this doesn’t always work. I lacked a routine… and yes I love routine. So I set myself a schedule to be at a café first thing every morning to start the day; I call this 10 before 10.  I learnt this many years ago and use this as my golden rule… 10 customer contacts every day before 10am, whether by phone, e-mail or face to face meeting.  This gets my day off to a great start and makes every day a productive one. I found some really inspirational mentors and friends and they have given me the confidence to step out of my comfort zone and do what I believe I do best; partner with my customers and disrupt their thinking.

"One of the things I love about Queensland is its diversity, the people are so different, so welcoming, and so happy to share their experiences! "

I met some amazing people in those early days, Adam from Victory College, Mack from McDonald Jones, who have developed into fantastic partners.

And Now…

Over the last 12 months Trident QLD has found its space in the market. We are growing locally in staff numbers; we still do not have an office; and we are loving the freedom.  I spend a lot of time with our amazing customers, getting to know their current and future requirements and now we have a business that has a great foundation on which to grow further.

Our customers are enjoying the personal touch and the customized service we provide; we have been free to show customers new technologies and transform their IT teams from a cost centre to innovative think centres for their business.

"Our customers are enjoying the personal touch and the customized service we provide."

We’ve introduced Simplivity Hyperconverged Infrastructure to Vale and others, and are helping them reduce costs and achieve excellent performance from their core infrastructure. Mt St Michaels College and Oakleigh State School have embraced our 3D printing products, and are positioning themselves as leaders in STEM education. It’s amazing to be involved organisations that are embracing innovation – something Trident is all about!

In summary

IT is full of change, some people embrace that change, while some cling to the old ways, but I’m privileged to work for a company that is heading into the future delivering real, innovative solutions for businesses! Trident QLD has climbed the first hill; now we are ready to climb again. I scare myself on what we have been able to achieve and I am as hungry as ever to succeed and, with a big smile, cannot wait for the next successful 12 months.



Matthew Marris
Technology Innovator
Trident Computer Services

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The 2016 Trident Education Conference - Move Fast And Shake Things

Over the last 8 years, I’ve been to 7 Trident Education Conferences as a delegate, and it was the one non-negotiable in my PL budget for myself and my Head of Technical Services, Greg Bell. The only one I’ve missed was when it clashed with a National Hockey tournament.

This year was a little different as over the last 12 months things have certainly moved fast for me… and for the first time, 2016 saw me on the other side of the conference, working within the talented team at Trident that plan and organise what is well regarded as the premiere conference for IT decision makers.

This year’s theme was “Move Fast and Shake Things”, a topic that has proved to be very apt for most of the delegates, and as I spent time talking to people over the three days of the event, I heard many stories of how our schools are moving fast, being moved, shaking things up, or being shaken!

Try as I might, I’m not going to be able to relate to you just what makes this conference such a key event on the calendar of so many IT Managers and Directors; some say it’s the outstanding presentations, the valuable networking, the way delegates are always challenged to think outside the box… some say it’s just “the vibe”!

Rather than try to summarise the whole conference, I’ve picked out my top 5 Conference Highlights, a very difficult thing to do with such an outstanding program, but here they are:

Top 5 Highlights - 2016 Trident Education Conference

#5 Presentations from our delegates, Ben Ryder, Andrew Stuart, Luke Turner and Rob Flavell

Covering topics from innovation, audits, penetration testing and trends in teaching and learning, our delegates always deliver riveting stories and examples of IT within their Schools. This year was no exception, and the conversation and questions that resulted from these key presentations were fantastic! Massive thanks to them all for agreeing to share their stories!

#4 Ray Fleming – “Wearable Technology, the Internet of Things and the Future”

When it comes to presentations that captivate, entertain and inform, Ray is a master! This year he focussed on connected everything, from cows to kids to classrooms and what the Internet of Things could mean to the way we work, learn and live. As always, Ray’s concepts were backed with facts and stats and real world examples of how a wide range of sectors are “Moving fast and shaking things!”

#3 6x5 Well Shaken!

Challenging six delegates to present to the conference for 5 minutes each on how they have “moved fast” or “Shaken things” or both was bound to prove two things: that 5 minutes is nowhere enough time, and that our Schools are full of amazing innovation!
We heard from:

  • Lucy Barrow, eLearning Developer at the City of Ballarat, who offered a unique, post-school perspective on how important it is to shake things in education.
  • Brett Graham, Head of Technology and Innovation at Flinders Christian Community College spoke about “Confluence” and how it’s shaking up IT support and delivering information directly to staff and students.
  • Steven Archibald, Information, Communication and Technology Manager at Carey Grammar presented about the amazing new facility at Carey and how that is shaking traditional IT and Education.
  • Chris Topp, Director of IT at Luther College presented the Luther College App, and how this innovative solution is keeping parents and students informed.
  • Diana Murase, ICT Manager at Kardinia International College talked about the challenges of self-examination and reflection that changes in leadership can produce.
  • Janet Smith, Director of Technology at MLC on how data is being used at MLC to better inform their school community.

#2 Tour of the Geelong Library and Heritage Centre.

The Trident Education Conference for 2016 “Move Fast and Shake Things” commenced with a tour of the new Geelong Library and Heritage Centre. Lead by the Manager of Digital Services, Gerrard Daniels, the conference delegates were treated to a special tour of the facilities from top to bottom of the new centre. From the top most floor with panoramic views of Geelong with its cutting-edge AV infrastructure; through the dedicated Heritage Centre space with technology to assist researchers through to the many and varied library spaces; the tour identified a wide range of integrated technology that would be more than applicable in schools.
A wonderful space that was the perfect exciting and thought-provoking start to the Trident Conference for 2016.

#1 Keynote, Dr Simon Eassom– “Cognitive Computing and the Future of Education: From Hype to Insight”

Topping out my top 5 would have to be the opening keynote of the 2016 conference by Dr Simon Eassom. His presentation focussed on digital transformation and how the world and therefore education, is moving fast. This insightful presentation challenged our delegate’s perception on how technology is impacting the future of education and work and the opportunities it presents for re-thinking how we educate and what we’re educating for. His keynote left many delegates with more questions than answers, and remained the topic of conversation throughout the rest of the conference!

And I could go on… the spectacular Gala Dinner, presentations by disruptive technologies like Simplivity, Aruba HPE, VIVI, Toshiba and Lenovo, or the gripping presentation from Andie Patchett about the St Kilda Gatehouse (, or the time spent discussing innovation with our sponsors…
In all, the 2016 Trident Education Conference proved once again to be an outstanding event for the key IT decision makers in Schools. If you missed this year, you’ll have to wait 11.5 months for the next one, but I know that everyone who attended this year eagerly awaiting what the 2017 conference will bring!


Nathan Burgess

Lead Marketing Innovator
Trident Computer Services

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Katie's Blog | Conference Recap

Two weeks ago we held our annual Trident Education conference. Our theme of "Move Fast and Shake Things 2016" proved to be one which allowed many delegates to share how they have shaken, been shaken, moved fast or failed fast over the last 12 months.

At Trident, we embrace the notion of failing fast through trying innovative ideas. We believe that it is impossible to run a business without failing at something every once in a while, unless we live so cautiously that we fail to innovate at all. As the old rules of business crumble - we make up our own rules based on our company pillars - People/ Integrity/ Longevity/ Trust/ Philanthropy. We could almost add moving fast as another pillar as we understand that the satisfied need ceases to motivate. This desire to move fast comes from 32 years of experience - our experience comes from bad judgment and good judgment comes from our experience.

The Dollar Shave Club

An inspiring recent example of moving fast and shaking things is The Dollar Shave Club, essentially a managed service for beards and moustaches! Through offering consumers the chance to purchase online for a small monthly fee, male faces all over the world are trim and neat for only a few dollars a month. Their innovative and quirky advertising, makes us want them to succeed over the Goliath's of the shaving industry. They have now expanded into wet wipes toilet paper aptly named One Wipe Charlie. The internet, mass transportation and globalisation enabled the club to recently sell for over 1 billion US dollars after only 5 years. 

The club proved it was possible to leverage technology, transportation systems and globalization to disrupt the industry and produce a valuable and disruptive organization. The Shave Club used Amazon Web Services, and shows us that manufacturing now is just as much a line item as is a distribution apparatus. This is the business strategy of many other disruptive companies, including Airbnb and Uber who would never have been possible without a number of inventions including the internet, the smartphone and location tracking technology.

Rethinking Industry


At our Trident Education Conference, IBM futurist, Dr Simon Eassom spoke of how 3D printing was going to change the manufacturing industry. 3D printing has been around for decades, better known as additive manufacturing (building an object layer by layer). Today we sell a range of consumer friendly 3D printers with reduced footprints, different materials and new techniques. Technology has developed to the point where we are rethinking industry. 

The next industrial revolution is opening up manufacturing to the whole world - where everyone can participate in the process. This democratization idea will be similar to the early IT journey - from enormous mainframes in the hands of a few, to minuscule devices in suit pockets. Desktop 3D printing manufacturing technology can be done at home, the office, a hospital or a school, bringing manufacturing to non-manufacturers the way PCs brought computing to non-traditional environments. Soon it may be possible for the military to print replacement parts right on the battlefield instead of having to rely on limited spares and supply.

Moving fast and shaking things has never been more important, or more interesting. It is a joyful privilege to lead a dynamic and disruptive IT organization into this next industrial wave.


 Kaite Bentley
Chief Executive Innovator
Trident Computer Services

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Rethinking IT Security

For many years’ companies have been focussed on the security required to protect their IT investment and their data. Companies have installed firewalls and Anti-virus solutions and many would be quite confident that they have a good level of security in place. Unfortunately, today’s threat landscape has changed so rapidly and is now so broad, that just having a firewall is no longer enough.

Rajitha Udayanga, Security Engineer

To gain a better insight into IT security and the threats posed to a company today, I spoke to Rajitha Udayanga, Security Engineer within the Trident Computer Services group. Rajitha is a Certified Information Systems Security Professional with over 13 years of experience in IT, Network and Data Security. He specialises in a wide range of IT security areas, such as Data Network Security Implantation, Data Network Design and Implementation, Information Security Audits, Information Security Management Risk, Cyber Security Incident Management and Response, IT Forensics.

Rajitha said, “It is extremely difficult to achieve 100% security, you can get close, but you need layered security to achieve anything close to it.

Many organisations forget that people will always be a factor. IT Security professionals have a saying, ‘There is no security, without U’, and it’s very true. Technical controls are only one aspect of your security, most organisations forget that human resource security is just as important.

“True IT Security is a collective effort between people and technology, that way we can reduce risk. But understand, it is extremely difficult to remove risk completely. You can certainly reduce it to acceptable levels, but you cannot remove it completely. Take, for example, the recent successful hacking of the FBI and NASA. They have multi-layered security controls yet were still able to be compromised.”

"There is no security, without U"

Why have things changed so much?

When asked why things have changed so much, Rajitha told me, “People think that hackers are the only people who will pose a risk to their organisation, but the Threat Landscape is so different now that hackers are such a small part. With the prevalence of state support groups, cyber terrorist, insider attacks, and now ransomware, external hacking is only a small part of the risk.

Across all industries, we are now seeing attacks from within an organisation being more prevalent than ones from outside. Recent statistics show that the internal security risk is more prevalent, not because of malicious intent, but because companies now allow staff to bring their own device to work (BYOD). While BYOD can reduce device cost, and empower employees to choose a device that suits the way they work, these devices are more difficult to secure and open up an organisation to internal threats. It’s hard to say to an employee that ‘just because we trust you, doesn’t mean we trust your device,’ but it’s never been more true! Any infection their BOYD has, creates the potential to compromise your organisation’s IT security.”

"Just because we trust you, doesn’t mean we trust your device"

Across all industries, we are now seeing attacks from within an organisation being more prevalent than ones from outside. Recent statistics show that the internal security risk is more prevalent, not because of malicious intent, but because companies now allow staff to bring their own device to work (BYOD). While BYOD can reduce device cost, and empower employees to choose a device that suits the way they work, these devices are more difficult to secure and open up an organisation to internal threats. It’s hard to say to an employee that ‘just because we trust you, doesn’t mean we trust your device,’ but it’s never been more true! Any infection their BOYD has, creates the potential to compromise your organisation’s IT security.”

We're not in finance, so what do we have of value?

Having worked in the education and corporate sectors for many years, I’ve heard many colleagues say that as their School or Company is small, or that since they aren’t dealing in finance etc., that they won’t be a target, but Rajitha’s perspective on that was quite different. “While banks and financial institutions have a lot to lose financially, people tend to forget how much Personal Identifiable Information (PII) smaller organisations hold and just how valuable that is! Think of all the PII a school holds on its staff, present and past students, parents and community!

We are seeing examples in the United States where health care providers are being hit with ransomware and crypto-lockers, and if you look at who suffers the consequences of a breach like this, it’s not just the organisation, but potentially everyone connected to that organisation. Recent incidents highlight that security leaks can happen and can damage the reputation and security of an organisation. Security breaches aren’t necessarily about breaking a system or bringing down a network these days, it’s more about gaining information or opening a door to your information as it is the most valuable asset you have!”

Words of Wisdom!

When asked to give me his most important ‘words of wisdom’ about IT Security, Raj told me he had two:

“You have to remember that the security professionals are playing catch-up, always working on the new holes as they arise. Hackers are on their own timelines, exploring new potentials – they have plenty of time to come up with new threats, and many hackers caught by law are under 20. They are students!”


“Every organisation needs a Security Audit or Vulnerability Assessment and Penetration Test to evaluate their risk. While it may show you holes you didn’t know about, or highlight things you have missed, that information is vital to improving your security controls. If you are never tested, how are you to actually know?”


Details on Rajitha Udayanga

Rajitha has recently joined the Trident Computer Services group, bringing over 13 years of experience in IT, Network and Data Security to the organisation. Rajitha has a strong technical background in Network, Systems Integration and Network Security and is constantly working to improve performance and outcomes for his clients.
He has worked across various industry sectors (e.g., banking, financial services, service providing, telecommunication and education) with large organisations designing, implementing and reviewing security solutions as well as security and risk management frameworks.
Rajitha specialises in:

  • Data Network Security
  • Implantation Data Network Design
  • Implementation Information Security Audits
  • Business Continuity Planning and Audits
  • Information Security Management
  • Risk Management
  • Compliances
  • Cyber Security Incident Management
  • and Response IT Forensic.

He holds certifications in:

  • CISSP (ID # 317851)
  • C|EH (ID # ECC48949222183)
  • ISO 22301:2012 Lead Auditor (ID #BSI9912901)
  • ISO 27001:2013 Lead Implementer (ID # BSI9912912)



Nathan Burgess

Lead Marketing Innovator
Trident Computer Services

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Symantec Vulnerabilities Uncovered

Over the last week, the focus of IT professionals has been drawn towards Symantec, as details were released regarding more than two dozen vulnerabilities in its anti-virus software, many of which have been listed as "high" severity. The vulnerabilities cover most of the company's consumer and enterprise products, and some will need to be manually updated by partners or customers to remediate the issues.

Is it really that bad?

Out of the vulnerabilities that have been uncovered in 25 of Symantec's products, most are listed as "high" severity vulnerabilities. This is because the vulnerabilities are fairly easy to exploit, and from there hackers could compromise an entire enterprise fleet using a vulnerability like this," said Tavis Ormandy, a researcher with Google's Project Zero that helped discover the vulnerabilities.
"These vulnerabilities are as bad as it gets," Ormandy said "They don't require any user interaction, they affect the default configuration, and the software runs at the highest privilege levels possible. In certain cases on Windows, vulnerable code is even loaded into the kernel, resulting in remote kernel memory corruption."

The vulnerabilities centre mostly around the tool Symantec uses to unpack compressed executables, a tool that is run in the kernel. Ormandy used odd-sized records, which were incorrectly rounded up by the system, to create a buffer overflow. This could be triggered by something as simple as emailing a file or link to a victim, without the need for them to open it, because Symantec uses a filter driver to intercept all system I/O, Ormandy said.

Symantec said in its advisory that it is not aware of any of the vulnerabilities being exploited.

"90% of Trident customers trust Sophos to keep them secure. Perhaps the time has finally come to switch to Sophos."

What products are affected?

An extensive number of products are affected because Symantec uses the same core engine across many products, including its consumer and enterprise lines. According to an advisory posted by Symantec, the affected enterprise products include:
Advanced Threat Protection, Symantec Data Center Security:Server (SDCS:S), Symantec Web Security .Cloud, Email Security Server .Cloud (ESS), Symantec Web Gateway, Symantec Endpoint Protection (SEP), Symantec Endpoint Protection for Mac (SEP for Mac), Symantec Endpoint Protection for Linux (SEP for Linux), Symantec Protection Engine (SPE), Symantec Protection for SharePoint Servers (SPSS), Symantec Mail Security for Microsoft Exchange (SMSMSE), Symantec Mail Security for Domino (SMSDOM), CSAPI, Symantec Message Gateway (SMG) and Symantec Message Gateway for Service Providers (SMG-SP).

The vulnerabilities also affected nine of the company's consumer Norton products.

Is there a fix yet?

Symantec has "verified these issues and addressed them in product updates, to fully mitigate the identified vulnerabilities”, Symantec recommends applying the required patches to the affected products as soon as possible. This is the only means to ensure that installed products cannot be exploited," the advisory said.

What does Trident Recommend?

For over 10  years, Trident has been recommending Sophos anti-virus and endpoint protection solutions. Whilst no security vendor claims 100% protection, we've assessed many products over the years and every time Sophos ends up ahead in pricing, protection and support – that’s why it’s the only endpoint protection solution we offer! They also do email, antivirus and anti spam solutions and with the recent acquisition of Cyberroam their UTM Firewall solutions provide world class protection.
It’s time to talk Sophos with us and take away the risk and complexity of your firewall, anti-virus, endpoint and email protection. 


There’s a few resources available for you to read over:

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Time To Move Fast And Shake Things

As a school Director of ICT, I was lucky enough to attend many IT and educational technology conferences over the years. Many were lavish affairs, sometimes with thousands of delegates and international speakers. But without doubt my favourite event of the year was always the Trident Education Conference. 

A smaller more boutique conference, Trident’s event always provided the perfect balance of inspirational speakers, peer stories from the coal-face, vendor product demos, and networking, all in amazing venues. And not forgetting the opportunity to relax with a glass of wine or two in the evening! 

My first Trident Education Conference was in 2009, when Trident was a new company to me, co-hosted by Melbourne Grammar School and Xavier College, though I was just a day visitor. The next year was held Moonah Links on the Mornington Peninsula and from then on I was hooked! 

In 2013 I joined Trident as an Account Manager and was immediately involved in the organisation of Cultivate 2013 at Werribee Mansions, where we intended to explore the changing role of the school IT Manager. After a visit to Westbourne Grammar School, we prepared to kick off the conference proper on Thursday morning. Katie Bentley was scheduled to introduce the day at 9.00am, but at 8.59am she turned to me and said “Gav, you can introduce this!” Thanks Katie! From that moment I resolved to be prepared. 

In 2014 we visited Eltham College on the way to the Blairgownie Estate in the beautiful Yarra Valley. Last year we visited Kardinia International College in Geelong before hosting our largest ever conference at the RACV Torquay resort. Even though it was our largest, we still managed to retain the friendly cosy atmosphere associated with the Trident family ethos. Though on the Thursday night, I’m not sure that we kept it classy!

This July we intend to Move Fast and Shake Things when we return again to the RACV Torquay resort with it’s amazing architecture and beautiful views over the golf course and ocean beyond. We break tradition on the Wednesday by not visiting a school first. This year we meet at the new Geelong Library. This stunning building shows the future of Libraries are more than just borrowing books, with a focus on high-end technology to drive research and exploration. 

The conference opens, as usual, on Thursday morning with an exciting program of speakers - all movers and shakers. Dr Simon Eassom from IBM kicks off the conference as keynote speaker and will tell us about ‘Cognitive Computing and the Future of Education’. Highlights of the day for me will be the '7x5 Well Shaken' session, where 7 members of our community will spend 5 minutes explaining how they move fast and shake things, and the HP Sprout demo. And then an opportunity to wind down, or up, with the Conference Gala Dinner in the evening. Many are already asking what outfit Martin Corden will be wearing this year, following previous outings as Santa Claus and various dresses! 

"Places are filling up fast so I encourage anyone who hasn’t yet registered to visit our conference website, check out the program and put your name down."

On Friday we welcome back Ray Fleming from Microsoft to talk about 'Wearable Technology, IOT and the Future', and close out the conference with Ben Ryder 'Shaking it up at Trinity Grammar School'. 

Once again the conference MC is a likeable Englishman who will do his best to introduce and wrap up each day, keep the sessions moving on time, and fill the gaps between speakers, but most importantly keep Martin in check! 

Places are filling up fast so I encourage anyone who hasn’t yet registered to visit our conference website, check out the program and put your name down. We look forward to seeing you there.


  Gavin May

Technology Innovator
Trident Computer Services

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Katie Bentley Named As An Ambassador For The St Kilda Gatehouse

I am very excited to officially become an Ambassador for the St Kilda Gatehouse. The Gatehouse is a not for profit Christian organization which works alongside those involved in street based sex work or affected by commercial sexual exploitation as a result of hardship.

Through providing a place of belonging and engagement Gatehouse helps individuals address issues such as family violence, drug addiction, homelessness, poverty, mental health and social isolation. It is a place where individuals feel valued and important. For many who come from challenging backgrounds it is a source of dignity and hope. I have wanted to work with the Gatehouse for many years and felt that 2016 would be a good time for me with my family starting to grow older. I want to teach my children, and potentially inspire my staff, about principals of compassion and empathy.

"The St Kilda Gatehouse is a place where individuals feel valued and important. For many who come from challenging backgrounds it is a source of dignity and hope."

After completing my law degree, it was obvious I was never going to be a very good lawyer as I was more interested in how the individual was going to prepare to lead a more fulfilling life. Working with marginalized women in my local community is important to me. I believe it will help my family and my organization promote a culture of joy in 2016.

  Katie Bentley

Chief Executive Innovator
Trident Computer Services

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Supporting The Melbourne Indigenous Transition School

During the early months of 2015, the Melbourne Indigenous Transition School (MITS) approached Trident Computer Services looking for a partner to assist them with setting up a ground breaking transition school for indigenous students. Being an ambitious and innovative plan idea to develop a transition education and home stay program for regional indigenous students it was certainly something that Trident was keen to be involved in. The School would provide a home and academic program as a bridge for indigenous students coming to Melbourne for scholarships or to attend city schools.

Trident CEO, Katie Bentley, invited me to be a part of this exciting project on behalf of Trident Computer Services as MITS they canvassed the local community for support. For me, it was the opportunity to become involved in a project where I could make a real difference, not only assisting them in sourcing IT equipment and solutions, but also to get back to my grass roots of working in a school and also possibly provide the opportunity to mentor others further down the track.

With the official opening of MITS at the end of June 2016, I’ve had a chance to reflect on just what we’ve been able to see them achieve with the help of many benefactors (including us). The School now has a housing base in Richmond and a classroom facility based at the Richmond Football club. The house has Meraki wireless access points providing connectivity for staff and students. I have also had the opportunity to do some hands-on work setting the staff and students up with laptops provided as part of a  sponsorship arrangement with Lenovo.

With the generous assistance of CISCO MITS has taken delivery of a number of video endpoints that will be setup to provide a video conference solution to link the two sites as well as providing dial-in capability for the students to communicate and stay in touch with family and other people across the country.

"It’s an exciting time to be involved in a project like MITS, and I’d encourage others to seek out worthwhile organisations that need support."

The project is far from complete, and I’m excited about where it will head next! Over 2016 we’ll be examining how other technologies could be integrated into the school to provide students with exposure to the kinds of technology they will be using when they go off to other schools. It’s an exciting time to be involved in a project like MITS, and I’d encourage others to seek out worthwhile organisations that need support.

  Stuart Wilson

Technology Innovator
Trident Computer Services

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IT Plays A Significant Role In Every Organisation

IT is the agent of productivity and most organisations now rely on IT systems to run smoothly. Employees need effective information technology systems to achieve business outcomes, to transact and interact with customers - every organisation needs to know if they are getting the most out of their IT system. Your business depends on its IT systems day in and day out. You know exactly what you are using and why you are using it. You have strong business intelligence and you have an understanding of how IT is solving problems and creating business value. Right?

Which brings me to a meeting I had with an organisation last week. The meeting was productive and interactive but one thing was clear. The key stakeholders in the organisation had no idea what IT systems were been used, the functionality that the systems provided neither were they aware of the serviceability and support of those systems. They had no idea!

I’m a realist. I understand that seemingly from day to day, systems change, new technologies develop and keeping abreast of technology developments can be seen as costly and time consuming, I know that sometimes technology is complex. I understand that renewing technology can sometimes seem like an unnecessary expense. But what I’m talking about here is an organisation that didn’t know what IT systems they were using at all. They didn’t know what hardware was in place, what their current software levels were, what license agreements or support contracts they had in place – the key stakeholders in the business were running blind from an IT perspective. As shocking of a situation that was for me, what’s more alarming is that this company is not alone.

Simply, not having an IT strategy and being unaware of what IT infrastructure is in place is a recipe for disaster. How can any business make an informed decision on their technology requirements if they don’t know what they are currently using? 

A 2015 study by Veeam showed that on average Australian companies have 9 IT outages a year. A 2014 survey by CA technologies found that small enterprises lost, on average, over $55,000 in revenue due to IT failures and downtime. So whilst IT can be used to solve business issues and drive innovation it also represents a major risk for organisations.

How can an organisation manage risk and guarantee performance if their current infrastructure isn’t documented and correctly maintained? How can an organisation understand where to invest and how to use IT to address business problems if you don’t have a starting point? An organisation can choose from a variety of fundamentally different approaches to IT depending on its culture, strategy, and structure. But good IT governance needs to be in place in any organisation.

If you don’t know what IT systems your organisation is using, if your current systems aren’t documented and maintained and if you don’t have an IT strategy then you should be very worried about the success of your organisation. It seems clear to me that IT is fundamental to the success of modern organisations. It shouldn’t be forgotten or treated as an afterthought.

For further details on how your organisation can benefit from gaining an insight into your IT Systems, get in touch with Steve or the staff at Trident today. We’ll be more than happy to discuss how Trident can help you.

  Steve Comerford

Technology Innovator
Trident Computer Services

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Commonwealth Bank Innovation Lab Tour

As many of our readers will know, innovation is at the heart of the Trident Computer Services business. We pride ourselves on our ability to help our customers innovate, to bring innovative products to our customers, to help schools use technology in innovative ways, and in turn, help their businesses innovate in their markets.

On Wednesday the 26th of May, a small group of Trident staff and customers were invited to attend the Commonwealth Bank's touring Innovation Lab. A condensed version of their Sydney based innovation lab, the tour offered to expose us to a wide range of technologies, concepts and processes that can help organizations to innovate.

Rather than give you a full run down of the entire tour, I thought I'd write my "Top 5 take-aways" from the tour. A list of things that I want to find out more about, try myself, or discuss further with my colleagues.

Commonwealth Bank's touring Innovation Lab - Top 5 take-aways

1. Design Thinking

A key part of the tour revolved about exposing participants to the Design Thinking and Human Centered Design frameworks. While I knew of both of these, my interest was re-ignited after hearing how the Commonwealth Bank are using the process to develop and refine their products and services, and how they are helping other businesses to do the same. I suggest doing some research on it yourself. has some interesting tools to take a look at.


2. Fail Early, Fail Often

The above slogan was plastered around the tour space and we were reminded that if you truly want to innovate, you have to be prepared to fail, and possibly fail often - but, if you fail early, the opportunity to learn from that failure and address it and refine your idea gives the final outcome so much more. I know this is a philosophy held by many of the Schools that we work with - but I was reminded that it's not just something we should teach our children.

3. The Rate of Change

Whether it was a concept that the Innovation Lab wanted us to take away, I was certainly struck by the rate of change that the Commonwealth bank, and banking in general, has gone through. Seeing the old and new technology together, remembering pre-Internet days of phone banking and being shown the concepts and technology behind "BlockChain" and BitCoin certainly brought home how fast things change.


4. Big Data

An interesting "interactive wall" showing the analysis of Commonwealth Bank customer and merchant data was amazing. To be able to look at your suburb and see the spending of customers in that area against national averages was very interesting. It was only a glimpse of what big data can offer, but as organizations begin to collect and analyse their data in more meaningful ways, I can't help but wonder how our customers will use technology and data to better shape their organizations, teach their students and help their communities.

5. The potential of our colleagues

Perhaps the biggest point of impact for me was standing amongst a small group of IT Professionals from some of our schools and listening to them talk about how they are already beginning, or have been using for some time, many of the technologies and concepts we were being exposed to. I walked away with a firm impression that the knowledge and experiences of our peers is so valuable, and something we should definitely tap into! Bring on our Education Conference, a perfect opportunity to network and connect with these amazing people. [Click here to find out more]


If you would like to know more about the Innovation Lab or any of the ideas above, contact Nathan or any of the Technology Innovators at Trident.


Nathan Burgess

Lead Marketing Innovator
Trident Computer Services

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Vmware Line-Up Changes – Limited Time Discount Upgrade Offer

VMWare has recently announced changes to their core virtualisation products that will simplify the product offerings for their users. The main changes see a reduction in the number of product variations available in their key virtualisation product, vSphere.

VMWare’s new line-up:

  • VMware vSphere Standard,
  • VMware vSphere Enterprise Plus
  • VMware vSphere with Operations Management Enterprise Plus.

Retired products:

  • VMware vSphere Enterprise,
  • VMware vSphere with Operations Management Standard
  • VMware vSphere with Operations Management Enterprise

There are a few changes to what’s included in the products, the most notable is that all VMware vCenter Server Standard customers will now receive vRealize Log Insight for vCenter Server. The new offering will provide 25 Operating System Instances (OSIs) of vRealize Log Insight limited to monitoring logs from VMware vCenter Server, VMware vSphere and VMware vRealize Log Insight.

There are a few pricing changes as well, but it’s important to note that VMWare are offering a limited time discounted upgrade off from VMware vSphere Enterprise to VMware vSphere Enterprise Plus for current customers. This offer is valid until 25th June 2016.

"VMWare are offering a limited time discounted upgrade off from VMware vSphere Enterprise to VMware vSphere Enterprise Plus for current customers."

Customers can still buy vSphere Enterprise and the other discontinued vSphere versions until June 30, 2016, and the products will be supported until scheduled end-of-life dates in the year 2020.

To find out more about the changes, or to get more information about the limited offer, please contact Martin or any of the Trident Technology Innovators or read this FAQ.

  Martin Corden

Technology Innovator
Trident Computer Services

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IP Security Cameras In Schools – 5 Things You May Not Have Thought About

For the past 10 years I’ve been having discussions with many schools about using IP based security cameras in a large number of varied environments. Throughout this time I’ve come across a number of things that school’s maybe haven’t considered, or have incorrectly believed about the technology.
To help, those of you thinking about deploying Security Cameras, I’ve complied my top “5 things you may not have thought about” in relation to this technology. Irrespective of where you are with security cameras, I think there’s something for everyone in the list below:

1. Who's watching your facilities when you aren't around?

Often schools have alarm systems that protect the internals of buildings, but who is watching the exterior of your facilities. Much of today’s vandalism in schools takes place outside buildings, and while you could employ a security guard to patrol the grounds, they can only cover one area at a time. Schools often forget to think about external damage, theft, unauthorised access and vagrancy when they are thinking about security and how security cameras can enhance their overall campus security plans.

2. Cameras are a deterrent.

Most people are less likely to do things when they know they are being recorded, so a security camera solution that is well advertised around a facility actually lowers the security risk.

3. Duty of care for your staff and students.

Every school has a responsibility to provide a duty of care to its staff and students. Security cameras can definitely help with that. Most Schools think it’s about someone monitoring the cameras behind a huge back of monitors like you see on the movies. In reality, it’s not like that at all. Modern camera systems allow you to quickly retrieve specific footage historically, so it becomes easy to corroborate the stories you are being told. Security footage helps remove the personal perspective from stories by having a clear record of what happened around your school. I’ve heard many stories of school yard incidents that have been able to be sorted out based on the footage.

4. You get what you pay for.

If I had a dollar for every time I’ve heard “I can get a cheap system from the electronics store down the road and install it myself” I would be a very happy man! Like many things in life, with security cameras, you get what you pay for. You can’t expect to get the features and quality from a system that isn’t designed to provide it.
Perhaps the best piece of advice I can offer here is that when it comes to security cameras, you need to undertake a detailed discovery of the area needing to be covered. That way you get the right cameras in the right locations. You don’t always need the high resolution cameras if you are choosing specific cameras to undertake specify tasks.

"Like many things in life, with security cameras, you get what you pay for. You can’t expect to get the features and quality from a system that isn’t designed to provide it."

5. You can use them for education.

Most schools forget that once you have a modern camera system installed in your school you can begin to utilise them for a huge range of uses in education and publicity. For example:

    • Schools are installing them into teaching spaces to record science practicals and demonstrations during lesson time and then provide afterhours security.
    • You can connect to the live stream and broadcast a sporting event or performance to your community.
    • Capture a time-lapse of a building project or facility upgrade to show on your website or at the grand opening.

If you’d like to know more about IP based security camera systems and how they can assist your school in becoming more secure, increase your duty of care level or provide you with innovative ways to enhance the teaching and learning for your students, contact Stuart or a member of the Trident team today!

  Stuart Wilson

Technology Innovator
Trident Computer Services

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Brighton Baths Health Club Case Study

A week ago I had the opportunity to interview Matthew Paynter from the Brighton Baths Health Club to hear about their business and the work that Trident Computer Services and Neptune managed services had been doing with them. The technical staff around the office had been chatting about the project, and how they dealt with some of the challenges that a could migration can pose, so I was keen to have the opportunity to talk with Matthew.

Over the years, I've had a significant amount to do with Health clubs, fitness centres, elite athletes and personal trainers, but throughout the interview I couldn't help to feel that something was different about Brighton Baths Health Club. I'm not sure if it was the idea of a 135 year old iconic venue maintaining a firm grasp on it's heritage of "icebergers" and steam rooms while moving rapidly into the modern era, or the passion with which Matthew spoke of their philosophy of being more than fitness – a health club that values lifestyle and wellbeing, health and fitness, as well as relaxation and rejuvenation.

What ever it was, I thoroughly enjoyed to opportunity to interview Matthew, and I think the case study available here, is certainly well worth a read.

  Nathan Burgess

Lead Marketing Innovator
Trident Computer Services

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Ivanhoe Grammar, A Case Study In The Making

Recently I had the privilege of interviewing Winston Mattson from Ivanhoe Grammar during the process of writing a case study about the partnership between Ivanhoe Grammar and Trident Computer services.

As someone who has been working in the education sector for over 22 years, I always find it an amazing experience to talk to passionate people about the work they are doing, especially in schools where the main focus is changing student’s lives.

What grabbed me the most is how Mattson talked about his School and the work his team was doing at Ivanhoe. It wasn’t a conversation about gigabytes and flashing lights, but rather a conversation about how Mattson and his staff are enabling a deeper, richer education through the use of technology.

The full case study can be found here [Click to view] and is well worth a read for anyone working in the education sector.

  Nathan Burgess

Lead Marketing Innovator
Trident Computer Services

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The First Line Of Defence In Electronic Security

The effective management of passwords is the first line of defence in the electronic security of any organisation. 

Benefits of a Password Procedure

  • Appropriate access for all staff;
  • Effective identity management and access auditing;
  • Preservation and protection of personal information entrusted to your care;
  • Protection of YOUR personal information.

Best Practices/Recommendations

When creating a password procedure, it is important to consider elements that can be enforced through software security settings. Items such as the minimum length of a password and expiry cycle for passwords are typically set through system software. 

Another important consideration when developing a password procedure is password retention. Even with the best procedures in place, passwords will be shared or otherwise become known over time, weakening security, so it is necessary to change them on a regular basis. Most systems allow the system administrator to set a parameter which causes passwords to expire and requires them to be reset by the user. This parameter is typically set for anywhere from 30 days to 90 days. Password expiry does add some additional workload for technical staff as users often forget their new passwords and need support to change them. This is where Trident Health can assist and provide easy to use solutions like Managed Password Protection. 

Best Practice When Creating a Password

  • Length of password - Passwords should be a minimum of six characters.
  • Mixed characters - Passwords should contain at least one of the following: upper- and lower-case letters, numbers, and special characters (@#$!% etc);
  • Password retention - Passwords should be reset on a regular basis and should expire after a set length of time. This can vary from 30 days to 60 days to 90 days;
  • Histories - Password histories should be maintained and set so that users cannot use the same password twice within a defined period. 


User Education

For the users’ protection, passwords created should be difficult to guess. The following points provide some guidance
on best practices for creating a password:

  • The password should not be the same as the username, even with a number or symbol added;
  • Passwords should not contain personal information such as street number or name, company name, date of birth, etc;
  • Passwords should never contain names of family members, pets, friends, or co-workers;
  • Passwords shouldn’t be a common phrase followed by a digit that is changed when the password expires.

Users should always follow these principles:

  • Do not share passwords with anyone. If there is an issue that requires you to do so, remember to change the password immediately after the issue has been resolved;
  • Never use the same password for work accounts as the one you have for personal use (banking, etc.);
  • Do not write down passwords or include them in an email;
  • Do not store passwords electronically unless they are encrypted;
  • Never use the “Remember Password” feature on any systems; this option should be disabled in systems where technically feasible.


There are many things to consider when developing a password procedure. Strict password procedures ensure greater security but require more user support and may result in a low compliance rate. Very relaxed password policies will likely result in higher compliance by users but may not provide adequate protection.

The key to an effective password procedure is to define a balance between the security needs of your organisation and its culture and to follow the guidelines defined.

For further details on how to secure your organisations IT security give Trident a call today. We will provide personalised and proven security measures to give you peace of mind.


  Domenic Lucarelli 
Senior Account Manager
Trident Health

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Hyperconverged Infrastructure – 5 Things You Need To Know

In the world of technology, things move fast and for people working in the technology sector this rate of change has only increased over the last few years. For someone whose focus is working with clients to help them innovate their businesses I find myself often viewing or being presented with new and emerging technologies that are presented as something that will have a big effect, or make waves. Recently, I’ve been examining Hyperconverged Infrastructure, as it too is touted as a new and emerging sector that has the potential to change the way we view Data Centre infrastructure. For those of you that have yet to come across Hyperconverged Infrastructure I’ll provide you with a brief summary, and then focus on the 5 key things you need to know about this new technology.

What is Hyperconverged Infrastructure?

Hyperconverged Infrastructure is currently regarded as “the next big thing” in Data centre Infrastructure, offering the dream of dramatically simplified Virtual Infrastructure delivered via scale out architecture, along the lines of the technology used by the pioneers of the massive data centres like Google and Amazon.
Hyperconverged Infrastructure turns traditional large virtualised Infrastructure on its head by consolidating both compute and storage into a single node, (a traditional x86 server). It simplifies the legacy stack by negating the need for shared storage (i.e. a SAN or NAS) and then natively replicating data across the nodes. This enables the Data Centre to continue to have VMWare HA without the need for SAN/NAS fibre channel fabric etc. and all the complexity that this involves.
One of the biggest benefits of Hyperconverged Infrastructure is that the technology enables full DR by simply deploying addition nodes in another location. Hyperconverged Infrastructure also has the potential to massively lower operational expense and potentially lower capital expense, especially when being deployed in a distributed, multi-site environment.

5 things you need to know about Hyperconverged Infrastructure

1. Hyperconverged Infrastructure can simplify management of infrastructure

One of the great advantages of Hyperconverged Infrastructure is that it simplifies some of the key areas of difficulty with traditional Infrastructure. It offers simplified management and simplified expansion of your infrastructure which ultimately can reduce your reliance on specialist skills and help drive a reduction in operational expense. Management is also simplified as many Hyperconverged Infrastructure solutions are provided in a single box, by a single vendor. No more mismatch of technology between compute, switch and storage!

2. Hyperconverged Infrastructure can provide a performance boost

Hyperconverged Infrastructure has the ability to provide your data centre with significant performance increases through the technology inherent in the solution. Perhaps the most significant is the reduction of IOPs via compression and dedupe and also that SSDs are mandatory in the solution.

3. Hyperconverged Infrastructure has the ability to Scale

Hyperconverged Infrastructure has the key ability to easily scale out to meet the growing demands of an organisation. Extra compute and storage can be added by simply adding an extra node to the environment.

4. Hyperconverged Infrastructure doesn’t always solve Backup 

An area that hasn’t been fully explored is how Hyperconverged Infrastructure deals with the granular recovery of data and long term retention of backups. As these needs can be very dependant the organisation’s requirements, the technology may need other backup mechanisms to ensure compliance.

5. Hyperconverged Infrastructure does cost

As with all technology, there is a cost to the solutions, and Hyperconverged Infrastructure can seem a little pricey compared with a traditional solution, however, the cost benefit kicks in when you need to expand your nodes over multiple sites and for multiple purposes. If you have a requirement for incorporating disaster recovery or business continuity into your site, a Hyperconverged Infrastructure solution becomes a far more cost effective option.

For further details on how your organisation can benefit from Hyperconverged Infrastructure, get in touch with Martin or the staff at Trident today. We’ll be more than happy to discuss this technology and how it could drive performance and cost reduction for you.

  Martin Corden

Technology Innovator
Trident Computer Services