What notebook computers does Trident offer for School Notebook Programs (NBPs)?

Trident offer notebook computer models from Acer Computers Australia and HP Australia based on the specifications required by the school. Acer and HP have developed a range of notebook computers ideal for schools in a variety of styles and sizes to suit any application.

What does the Trident pricing schedule include?

The Trident pricing schedule provides pricing options according to the machine and support requirements of the individual school. This information is provided following in-depth discussions with the school to fully understand their specific requirements of a School Notebook Program.

What warranty does Trident offer on the notebook computers?

Trident offers a full 3 Year Manufacturer's Warranty on all notebook program machines it provides into School NBPs.

Does Trident offer insurance for school notebook programs?

Trident offers insurance products from a number of providers. We are agents for Chubb Insurance, Willis Insurance and iBroker Insurance products. Whichever insurance product is presented within the pricing schedule, full details on the insurance policy will be provided to the school in the form of a PDS. Trident also provides an option to traditional insurance in the form of the Trident Education Repair and Replacement Equipment Cover (TERREC).

What exactly is TERREC?

TERREC is a Trident provided alternative to traditional insurance policies. Please discuss this option with a Trident Account representative.

What imaging options does Trident offer?

Trident offers a variety of image options to schools according to their requirements. We find it most effective imaging machines onsite prior to rollout as this allows machines to be tested in situ and connected to the school network immediately to streamline the rollout process. Trident can also image offsite at Trident HQ or can work with the manufacturer to have the machines leave their facility with the school image already installed.

When can our School complete their rollout?

The Trident Notebook Program Coordinator will liaise with the school to determine the best possible rollout dates for the school and Trident to make certain that these occur with a minimum of disruption.

What happens on rollout day?

Prior to the day of rollout, Trident make sure that all the appropriate machines are onsite in an order determined by the school, ready to be handed to students. Delivery documents are provided for student sign off to avoid any delivery errors. Trident technical resources will be available onsite to lend assistance to the school rollout team during this time.

What if we have a computer that is DOA on rollout day?

Trident will have spare machines onsite ready to replace any DOA machines. These machines will be imaged and ready for immediate deployment.

Can Trident handle large numbers of computers at rollout time?

Trident has an internal technical team capable of dealing with large numbers of notebook computers during school rollouts. We have a dedicated Notebook Program Coordinator whose task it is to manage the different Notebook Programs and ensure the allocation of adequate resources at the time of rollout.

What daily support does Trident offer to its NBP schools?

Trident offers a variety of support models to its NBP schools. Some schools have resources onsite daily, while other are handled on a weekly basis. The exact model that would be appropriate for School would be decided following further discussions between the school and Trident.

Can Trident meet a 24/48 hour SLA?

Trident utilizes a number of strategies automatically built into the Trident Notebook Program offering to ensure a 24/48 hour SLA is met.

• Buffer stock - Trident independently purchase machines as internal buffer stock to insulate customers from any manufacturer part stock issues.
• Swap & Go facility - Trident maintain a number of working loan machines onsite for immediate swap over for student notebooks in need of repair assessed as 'major repair tasks'.

What other things does Trident do to help it meet the SLA?

Trident does not differentiate between warranty or insurance repairs and treats both under the same SLA. This ensures that all repairs are carried out in the shortest possible time frame.

What is the process of getting a Notebook Computer repaired under Warranty? Insurance?

Trident Computer Services has a dedicated set of workflow diagrams outlining the way warranty and insurance repairs are handled within a Trident NBP. This enables the process to be as seamless as possible for the school. Please contact your Trident Account Manager for more detailed information.

Can Trident assist School with Asset Tagging?

Trident can assign asset tags according to each schools individual requirement. We are able to use school provided asset tags or can source high quality asset tags for the school if required. All information for the machine attached to that asset tag is presented to the school following the notebook program rollout.

Does Trident have a preferred leasing company to work with?

Trident is happy to work with the leasing company of your choice. As an experienced member of the IT Industry we have had dealings with most of the major providers of Education finance.

If the machines are leased, how can Trident help our School get the notebooks ready for return to the leasing company?

Trident believes that proactive maintenance is the key to the long term success of a notebook program. Trident will organize regular housekeeping sessions where all student notebooks are checked for any outstanding warranty/insurance repairs to make the end of lease return process as easy as possible.

Can our School access demo machines to test in their environment?

If Trident is shortlisted for the School Notebook Computer Tender for 2012, we will provide sample machines for display and testing at the College.

What accessories can Trident offer for the School Notebook Program?

Trident can offer a full range of accessories to students and staff of the School. Items such as USB Keys, optical mice, spare batteries or even external monitors and laser printers are available as accessories through Trident.

How does Trident handle late orders?

Trident will prepare a standard order form, made available to the College that can be sent directly to Trident if any late orders are required. This form will also include optional accessories available for the model chosen.