Trident Computer Services provides a comprehensive outsourced National Service Desk solution. We use Central as our service management tool. Central is an industry leader and is regarded as one of the best of breed in service delivery software, and adopts the ITIL principles. Our Service Desk is manned by personnel that possess excellent communication skills and expert technical capability.
Our National Service Desk perform many tasks including assessing requests, identifying problems and guiding resolution; recording and tracking incident and task requests; updating clients on request status and progress; co-ordinating second-line and third-party support groups; managing the request life-cycle, including closure and verification confirmation; and providing root cause analysis reports and customer satisfaction surveys.